Sales Assistant

To provide front-of-house and retail support, assisting customers with purchases, processing sales transactions and maintaining an organised and welcoming shop environment.

Provides customer-facing retail support within established procedures. Responsible for processing sales, maintaining stock records and promoting products online. Operates with limited discretion and escalates non-routine or complex issues to the line manager.

Financial & Resource Responsibility

Processes retail transactions and handles cash in accordance with company procedures. No direct budget responsibility.

People Responsibility

No formal line management responsibility.

Principle Accountabilities

• Provide high-quality customer service, ensuring customers receive accurate information and support with purchasing decisions

• Process sales transactions accurately through the till system and maintain associated records

• Upload new items to retail systems and ensure pricing and stock records are accurate

• Maintain an organised, well-presented shop environment and monitor stock levels

• Order stock and manage deliveries, ensuring goods are received, checked and recorded appropriately.

• Provide reception support, including meeting visitors, answering telephone and email enquiries.

Planning and Organising 

Plans and prioritises day-to-day retail tasks, responding flexibly to customer demand and delivery schedules.

Decision-Making/Use of Judgement

Exercises judgement within defined retail procedures. Escalates more complex customer complaints or operational issues to the line manager.

Problem Solving & Complexity

Resolves routine customer service and transactional issues. More complex or sensitive matters are referred to management. Errors could result in financial discrepancies or reduced customer satisfaction.

Essential:

• Intermediate Microsoft 365 skills (Word and Excel)

• Confident user of social media platforms (e.g. Facebook)

• Strong customer service and communication skills

• Good telephone manner

• Ability to operate retail software and handle cash accurately

• High levels of integrity and attention to detail

Desirable:

• Previous experience in retail or reception environments

Working Conditions:

• Customer-facing role requiring regular interaction with members of the public

Strategy

All roles at ILM Highland contribute to the delivery of our organisational strategy. Staff are expected to understand how their role supports our strategic priorities and reflect this in their day-to-day work and decision-making

Digital Skills & Support

We recognise that digital skills vary, and we value a willingness to learn as much as existing experience. Most roles require a basic level of confidence using digital tools (such as email or internal systems), but you do not need to be an expert to apply.

We provide training, onboarding, and ongoing support to help you develop the digital skills needed for your role. If you don’t meet every requirement listed, we still encourage you to apply.

• Flexitime
• Employee discount
• Sick pay
• Free parking
• Company pension
• Company events

Per hour