To apply for this job, please complete the Online Application Form.
If you would prefer us to post you an application form, please call
023 9225 0001.
About Us
Rowans Hospice is a charity that provides free care and support to adults and their families living in the Portsmouth and South-East Hampshire region who have a life-limiting illness. Established in 1994, our income is generated by ongoing support of the local community, donations, legacies, fundraising and through our retail shops.
The Role
To assist with the daily operation of the retail shop. To work with the volunteer team to effectively achieve the sales budget and control costs.
Lead the team to deliver excellent customer service to our customers, donors and supporters and to promote the profile of the Rowans Hospice Charity.
The hours are 24 hours over 7 day working week (inc weekend working on rota basis). A job share could be considered.
Key Responsibilities include:
Under the direction and leadership of the Shop Manager and Retail Manager:
- To collate sales & departmental breakdown figures for the Associate/Shop Manager to analyse the optimum sales floor layout and visual merchandising.
- To assist the Associate/Shop Manager with the planning, organisation and daily operation of the shop.
- To support the Associate/Shop Manager with the allocation of tasks to the volunteer team to effectively achieve the daily work load and sales budget.
- To assist in achieving the shop sales budget and the control of costs.
- To comply with the procedures relating to the security of the premises, stock and handling and banking the daily takings.
- To comply with the procedure for handling cash donations.
- To ensure high standards of cleanliness and maintenance of property and equipment, reporting any problems to the Associate/Shop Manager.
- To assist the Manager with the co-ordination of the volunteer team.
- To liaise with the Associate/Shop Manager to ensure volunteer absences and holiday cover is managed within the operational requirements
- To attend mandatory training and other training courses as required or agreed at the annual IPR
- To comply with Rowans Hospice Charity Policies and Procedures at all times
- To maintain confidentiality at all times
- To report any Human Resources concerns to the Associate/Shop Manager
- To record and maintain accurate sales figures on a daily and weekly basis.
- To comply with HMRC requirements for Gift Aid auditable paperwork and computer data entry.
- To be aware of competitor activities in the local area, providing feedback to the Associate/Shop Manager.
- Whilst there are no direct clinical responsibilities, the Shop Management team has responsibility for the development, understanding and appreciation of the Hospice philosophy amongst the volunteer team within the shop and its customers and donors.
- The role also involves the use of a computer and keyboard skills for data entry.
What we Offer
In addition to working for a meaningful cause, we provide:
✔️ Company pension
✔️ Health & wellbeing programme
✔️ Employee Assistance Programme & counselling sessions
✔️ DSE equipment & uniforms provided
✔️ Generous holiday allowance
✔️ Career development opportunities
✔️ Blue Light Card membership
Join Our Team
If you have excellent customer service skills and a passion for helping others, we would love to hear from you! Apply today and be part of a dedicated team providing vital hospice care to the community. Rowans Hospice is committed to equal opportunities and inclusion in the workplace, welcoming applications from all backgrounds.
Rowans Hospice is committed to ensuring the safety and welfare of all children and vulnerable adults needing our care and support. Subsequently, our recruitment process is thorough, ensuring a consistent and detailed approach to gather information from and about candidates so that all persons appointed are suitable to work with children and vulnerable adults.
For further information please review the Job Description and to apply for the role please use our online application form
Apply now and make a difference!
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