Positive Action in the CommunityRegistered Charity Number: 1088536 |  Company by Limited Guarantee: 04167948Registered in England and Wales, Hills House, Leeds Road, Nelson, BB9 8ELRECRUITMENT PACKRole: SafeSpace Hyndburn Project Manager Deadline: 14th January 2026Hello and thank you so much for taking an interest in our Project Manager role here atPositive Action in the Community (PAC). I am thrilled to have the opportunity tointroduce and welcome our Charity to you. I do hope that on reading the followinginformation you will gain an insight into the work we do and the differences we make inour community. As a charity we have over 25 years’ experience of delivery and wecontinue to be a growing, ambitious, and passionate charity with strong foundations offantastic people across our projects, including our central team, our services andprogrammes teams, our Senior Leadership Team (SLT) and our board of trustees. We pride ourselves on meeting the needs of our community by embracing evidencebased and innovative approaches that create the greatest opportunities for moreoutcomes for more people. We are driven by our Mission, Vision and Values andmotivated by our purpose. So if you feel that this is something you want to be part of,that you can bring new ideas to, and that you could enhance our strong foundations,then we strongly encourage you to apply. If you do have further questions after readingthis pack, please do feel free to get in contact with us either by email on recruitment@p-a-c.org.uk or via telephone on 01282 227649. We look forward to receiving yourapplication.ClaireHELLO FROM OUR CEO,CLAIRE BENNETTPositive Action in the CommunityRegistered Charity Number: 1088536 |  Company by Limited Guarantee: 04167948Registered in England and Wales, Hills House, Leeds Road, Nelson, BB9 8ELOUR VISION, MISSION, VALUES & PURPOSEVisionTo have a community that gives the greatest opportunities for a safe, fulfilled andaspirational life free from domestic abuse, homelessness and poor mental health.MissionWe aim to make a positive difference to those impacted by Domestic abuse, homelessnessor/and poor mental health by developing innovative responses to need and providing highquality, specialist support to build independent resilience and live safely.ValuesSupportive / Empowering – to have support and be supportiveInnovative –  to be creative in lifeInspirational / aspirational –  to be inspired and to want to achieveIntegration –  to be part of somethingResilience -  to keep growing and learning at lifePurposeTo make a positive difference To proactively meet unmet needs and gaps – providing early intervention to supportstatutory, family and community needsTo empower service users’ to reach their potential and thriveTo build strong futures for communities and create generational changeTo be a trusted organisation – which is professional and respected for the quality of itsservices and its approachability and flexibilityPositive Action in the CommunityRegistered Charity Number: 1088536 |  Company by Limited Guarantee: 04167948Registered in England and Wales, Hills House, Leeds Road, Nelson, BB9 8ELABOUT US & OUR HISTORYPAC – Positive Action in the Community was set up in 1999 to meet the needs of the Pendlecommunity which were not being met through statutory provision or by other organisations,since then we have expanded to deliver support provision across East Lancashire. Our mission statement is: To provide public benefits for the inhabitants of the North of England without distinction of sex, or of political,religious or other opinions, by associating the Local Authorities, Voluntary Organisations, and local inhabitantsin the following ways: (i) The prevention and the relief of poverty. (ii) To promote the education of persons who through their social and economic circumstances are in need andunable to gain employment and in particular to provide or support schemes where such persons may acquireand develop vocational skills which will enhance their employment prospects their physical and emotionalhealth and well-being. (iii) To provide facilities in the interest of social welfare for recreation and leisure time occupation with theobject of improving the conditions of life of those persons in need, hardship or distress. (iv) To advance education for the public benefit by providing advice and guidance upon questions ofunemployment, housing, domestic abuse, safeguarding and social welfare and related topics (v) To assist persons of limited means in cases of social hardship or economic misfortune upon termsappropriate to their means whether or not members of the society to find appropriate living accommodationand whilst so doing to provide where possible temporary shelter in properties managed by the charity fromtime to time. PAC was previously known as Pendle Action for the Community, but due to demand for ourprovision outside of Pendle our name was changed in 2016 to remove any barriers andconfusion caused to beneficiaries, ensuring access was for all.  PAC is supported by a board of committed voluntary trustees who bring with them a wealth ofexperience, and knowledge ranging from legal services, business and project management,financial management, educational services, health and safety, employment and trainingopportunities and charity governance. PAC employs an incredible and dedicated frontline workforce ranging from volunteers,support staff, management, a central administration and project support team, alongside aCEO and senior leadership team who facilitate strategic and operational development of thecharity.Positive Action in the CommunityRegistered Charity Number: 1088536 |  Company by Limited Guarantee: 04167948Registered in England and Wales, Hills House, Leeds Road, Nelson, BB9 8ELOUR PROVISIONPositive Action in the CommunityRegistered Charity Number: 1088536 |  Company by Limited Guarantee: 04167948Registered in England and Wales, Hills House, Leeds Road, Nelson, BB9 8ELBe Free exists to support and empower victim-survivors of domestic abuse by providingcompassionate, trauma-informed services that promote safety, healing and choice, whileadvocating for dignity, justice and a future free from abuse.Be Free are committed to listening without judgment and standing alongside victim-survivors ofdomestic abuse with compassion, respect and belief. As a specialist service, Be Free provide safe,trauma-informed and culturally responsive support tailored to individual needs, empowering eachperson to make informed choices, regain control and move towards safety and recovery at their ownpace.SafeSpace provides supported accommodation for young people in Lancashire between the agesof 16 and 21 with experience of homelessness. Across 3 sites, providing 44 units ofaccommodation in total, SafeSpace provides a safe, supportive and nurturing environmentwhere young people can build life skills, regain confidence and achieve long-term stability intheir journey towards independence. SafeSpace offer young people guidance, resources, supportand practical assistance tailored to individual needs, always with kindness, respect, andunderstanding. All SafeSpace sites, in Pendle, Rossendale and Hyndburn, are staffed 24 hours aday, 7 days a week, all year round. SafeSpace is regulated by Ofsted under the SupportedAccommodation (England) Regulations 2023. SafeSpace have a youth homelessness prevention service called HAPI (Homelessness AwarenessPrevention Interventions) which is available to young people aged 14-25 years in Pendle, Burnleyand Rossendale providing support to young people in crisis in relation to their housing needs.  Be Free’s community provision is available for adults, young people and children who live inPendle and Rossendale. Be Free’s safe accommodation provision is based in Pendle and is available for women andchildren escaping Domestic Abuse from across the country.Be Free is a Women’s Aid member and a partner of DASSL (Domestic Abuse Support ServicesLancashire).Evolve delivers a number of community wellbeing programmes and aims to develop the pathway toindependence to support wellbeing, personal development and opportunities for individuals in ourcommunities. Evolve programmes are delivered by experienced workers and our counselling service isdelivered by qualified counsellors who are fully insured and comply with BACP regulations. Evolve provides: Education, employability and life skills programmes for individuals addressing barriers to engagingin education or employmentCounselling programmes for PAC service users or individuals in the communityPeer parenting support groups for parents with children with emotional or mental health needsYouth work provisionTraining around Mental Health First Aid and Suicide PreventionPositive Action in the CommunityRegistered Charity Number: 1088536 |  Company by Limited Guarantee: 04167948Registered in England and Wales, Hills House, Leeds Road, Nelson, BB9 8ELPositive Action in the CommunityRegistered Charity Number: 1088536 |  Company by Limited Guarantee: 04167948Registered in England and Wales, Hills House, Leeds Road, Nelson, BB9 8ELOUR ORGANISATIONAL STRUCTURESTAFF BENEFITSPositive Action in the CommunityRegistered Charity Number: 1088536 |  Company by Limited Guarantee: 04167948Registered in England and Wales, Hills House, Leeds Road, Nelson, BB9 8ELPositive Action in the CommunityRegistered Charity Number: 1088536 |  Company by Limited Guarantee: 04167948Registered in England and Wales, Hills House, Leeds Road, Nelson, BB9 8ELJOB DESCRIPTIONThe main objectives to be achieved by the post holder1.1     To support the Head of Services and Development and Registered Service Manager in ensuring that PACis providing a high quality, safe, responsive and needs led homelessness service in line with the contractspecification and Supported Accommodation (England) Regulations 2023. 1.2     To support and line manage a team to provide a high quality frontline service to young peopleexperiencing or at risk of homelessness.1. 3    To be the lead in crisis situations and provide advice and guidance on safeguarding issues andinformation sharing concerns.1.4     To maintain a working knowledge of PAC policies and procedures and comply to all. 1.5     To maintain a working knowledge of PAC policies and procedures and comply to all.o be positive andmotivational in promoting PAC’s ethos and values.Support  2.1     To be responsible for the timely admittance of persons to the supported accommodation projects in            accordance with the eligibility, referral and assessment and allocation policy and procedure. 2.2     To lead on referrals and allocations procedures. 2.3    Ensure that there is a consistent delivery of services by allocating and monitoring work across the team;ensuring effective trauma informed support, advice and guidance is provided to young people to addresstheir homelessness and housing needs and assists with their independence to sustain independent living.2.4    Ensure that risk assessment and risk management procedures are followed at all times.2.5   To provide monthly case management support. 2.6    To access senior case management support from the Services Manager in respect of complex cases andRegistered Services Manager in respect of all 16 and 17 year olds, in line with compliance arrangements. 2.7    Be the lead on all safeguarding matters and information sharing, ensuring that staff understand andcomply with the service’s safeguarding framework. 2.8    To take lead responsibility on young people’s cases where there is a statutory order in place.2.9    Ensure that case files and records are accurate and complete, and that both are kept and in compliancewith DPA requirements.2.10     Remain up-to-date and compliant with all relevant legislation connected to your work, includingorganisational procedures, policies and professional codes of conduct, in order to uphold standards of bestpractice.2.11    To facilitate positive and effective relationships with additional services to support service user’sneeds.2.12   To provide advice and support to staff in policy and procedure compliance. Positive Action in the CommunityRegistered Charity Number: 1088536 |  Company by Limited Guarantee: 04167948Registered in England and Wales, Hills House, Leeds Road, Nelson, BB9 8ELJOB DESCRIPTION2.13    Contribute to annual service reviews which include monitoring data, evaluations, intake and outputpolicy/ practice and workload reviews for the whole service.2.14     To be accountable for management of appropriate access to services, uptake of services, and roomoccupancy/ void management.2.15     To form part of the emergency on call rota covering for all SafeSpace projects (including covering forday, evening or waking night shifts in an emergency, in the absence of 2 line on call).nd2.16     To fulfil the role of Safeguarding Lead for the project, meeting safeguarding responsibilities in line withthe operational scheme of delegation and PAC Safeguarding Manual. 2.17     To co-ordinate the projects response to all aspects of the Lancashire Continuum of Need including theLancashire Early Help Assessment process, Team Around the Family, Child in Need, Child Protection andLooked after Children protocols.2.18     To co-ordinate the projects engagement in the Lancashire Joint Homelessness Protocol arrangements.2.19       To adhere, comply with and uphold the policies and procedures in place in response to the SupportedAccommodation Regulations (2023), performing duties on the basis that we are Ofsted regulated.Human Resources3.1     Be responsible for staff rotas, on call arrangements, adequate cover and the day-to-day supervision ofstaff.3.2    Lead in the recruitment, selection, induction and retention processes for all staff accountable to you.3.3    Deliver and provide effective support and supervision. 3.4    Identify learning and development opportunities and oversee performance management issues.3.5    Attend regular supervision with your line manager and attend annual appraisals.3.7     To take responsibility for addressing your own training and development needs to ensure the serviceaims and objectives are met.3.8     Support the Head of Services and Development and Registered Service Manager in ensuring that theproject complies with PAC policies and procedures.3.9     Provide assistance to the Head of Services and Development and Registered Service Manager indetermining and reviewing the project’s support delivery.3.10  To embed and fulfil the operational scheme of delegation for own role and the service.Positive Action in the CommunityRegistered Charity Number: 1088536 |  Company by Limited Guarantee: 04167948Registered in England and Wales, Hills House, Leeds Road, Nelson, BB9 8ELJOB DESCRIPTIONAdministration4.1   Comply and adhere to all administrative systems and procedures for the service.4.2    To commit to and actively contribute to all quality mark and regulatory systems and ensure all projectprocedures compliment such requirements.4.3    To oversee monitoring for the service to ensure outcomes are achieved and learning is gained.4.4     To actively engage service users in consultation and development of the project and its services.4.5    Comply with data protection legislation, confidentiality and information sharing policy and proceduresand all        legislation connected to your work in order to uphold standards of best practice.4.6    To ensure that all tenancy agreements are issued and terminated appropriately and that compliancewith such agreements are managed effectively.4.7   To maintain accurate and up to date supervision and performance appraisal records for the support staffteam.Health and Safety 5.1     To ensure that buildings and grounds are safe at all times and contribute to safety procedures and riskassessments on a regular basis, ensuring compliance with legislation.5.2     Implement and comply with all aspects of health and safety and risk assessments within the project andcontribute to the regular review of all health and safety arrangements.5.3      Respond to any health and safety concerns immediately and take appropriate action to minimise anyrisks  identified.5.4       Responsible for co-ordinating access for project landlord and external contractors for repairs and maintenance.Finance and Resources 6.1     Responsibility for effectively managing and maximising rental/ housing benefit income and effectiveoccupancy and void management.6.2    Responsibility for completing accurate paperwork to support housing benefit claims.6.3     Ensure compliance in the collection and completion of all monitoring and reporting processes, internaland external partners and funders including legal and contractual compliance in association with this.6.4    To manage delegated budgets.6.5     To ensure that PAC financial policies and procedures are adhered to. 6.6     Be responsible for gap identification and provide support to the Head of Services and Development toidentify, apply for and secure funding.Positive Action in the CommunityRegistered Charity Number: 1088536 |  Company by Limited Guarantee: 04167948Registered in England and Wales, Hills House, Leeds Road, Nelson, BB9 8ELJOB DESCRIPTIONWorking with Others 7.1     To effectively communicate internally and externally on a daily basis within policy and procedures.7.2     To promote positive relationships with external agencies, including dealing sensitively andprofessionally with any compliments and complaints in line with PAC policy and procedure.7.3     To work in a way which demonstrates respect for and understanding of the diverse needs and choicesof service users.7.4     To respect and value the diversity of the community in which the services works in, and recognise theneeds and concerns of a diverse range of survivors ensuring the service is accessible to all.7.5     Demonstrate confidence and leadership.7.6    Role model high standards of expected behaviour at all times.7.7    To be a member of PAC’s management team and support other managers in carrying out their dutieseffectively.7.8      Work closely with other SafeSpace Project Managers, stepping in to support the management of otherSafeSpace projects in a management absence. 7.8     To attend and participate in team working and events, including meetings, training and consultation toreview project progress and contribute towards project planning.7.9    To chair project team meetings. 7.10   To promote the participation of service users in the delivery and development of the project, includingregularly seeking service user’s feedback and views and responding positively and professionally tocomplaints, compliments and comments.Additional Requirements 8.1     To work flexibly, including evenings and weekends, in order to meet the needs of the service.8.2     To attend multi-agency and management meetings as appropriate.8.3     To support and positively promote the charity’s activities, development and profile to service users andthe wider community including assisting in the organisation and participation in publicity and fundraisingevents as required.8.4     To fully understand and comply with PAC’s safeguarding policies and procedures for child protectionand the protection of vulnerable adults, fulfilling the role of safeguarding lead.8.5    To engage in all relevant training as appropriate with grade and post.8.6    Provide support to gain regular service user feedback and evaluation from clients and stakeholders.Positive Action in the CommunityRegistered Charity Number: 1088536 |  Company by Limited Guarantee: 04167948Registered in England and Wales, Hills House, Leeds Road, Nelson, BB9 8ELPERSON SPECIFICATIONEssential criteria – successful applicants must have/be;1.1         Minimum 2 years’ experience of working in a youth/ residential/ housing/ homelessness setting.1.2         Minimum 1 years’ management /supervisory experience.1.3         A comprehensive understanding of young people’s needs.1.4         An understanding of the Supported Accommodation England) Regulations 2023. 1.5          A comprehensive understanding and experience in managing safeguarding issues and procedures.1.6          An understanding of housing management issues and legal obligations associated to this includingtenancies, repairs, reporting, monitoring, void management etc.1.7          Excellent crisis management skills and the ability to effectively deal with stressful and difficultsituations with limited supervision.1.8          An ability to prioritise work, work to tight deadlines and work effectively with limited supervision. 1.9          An ability to manage and motivate staff working with young people.1.11        An ability to act with integrity and respect when interacting with clients, employees, agencies andindividuals.1.12        An ability to communicate, negotiate and advise effectively in a variety of formats with a range ofagencies and service users.1.13         An indepth understanding of confidentiality, equal opportunities, non-judgemental attitudes and becommitted to these principles.1.14        An ability to review and implement policies and procedures, ensuring compliance.1.15        Computer literate and have experience of maintaining client records and monitoring information in aclear and accurate manner; being confident in the use of Microsoft packages and case management software.1.16        An understanding and ability to work to quality mark and regulatory systems and standards.1.17       Able to form part of an on-call rota providing out of hours support (including cover for shifts – day/evenings/weekends/waking nights in an emergency, in the absence of 2 line on call).nd1.18      A full UK driving license and have use of a vehicle for work purposes.1.17      Able to work flexibly and sometimes unsociable hours.1.18      Possess/gain and maintain a satisfactory enhanced disclosure and barring service check.1.19      Willingness to undertake training and professional development.Positive Action in the CommunityRegistered Charity Number: 1088536 |  Company by Limited Guarantee: 04167948Registered in England and Wales, Hills House, Leeds Road, Nelson, BB9 8ELPERSON SPECIFICATIONDesirable criteria – applicants with these requirements are more likely to be successful;2.1        Qualification to degree level or equivalent.2.2        An understanding of supporting people, housing benefits and other funding streams.2.3        Experience of completing, reviewing and implementing risk assessments and health and safety withina project.ENHANCED DBS REQUIREMENT  Equality, diversity and inclusion is about valuing differences and creating an environmentwhere everyone has an equal chance to live, learn and work, free from discrimination andprejudice and to be included. To this end, PAC and its projects wholeheartedly support theprinciples of equal opportunities in employment and service delivery and oppose all forms ofunlawful or unfair discrimination on the grounds of colour, race, gender, being transgender,appearance, age, disability, faith, ethnic or national origin, sexual orientation, marital status,maternal status, being pregnant, being married or in a civil partnership, or HIV status. PACrecognises that certain groups of people in society are denied equal opportunity and sufferdiscrimination. Therefore PAC is committed to developing an effective equal opportunitiespolicy and plan to provide equal treatment, equal access and equal benefits, and strives forgood practice in all its area of work including services to clients; in its practice as an employerand in the way it works with other organisations, both statutory and voluntary. PACrecognises that equal opportunities must be actively promoted, implemented and monitored,and that policies must be reviewed on a regular basis. We do not discriminate against staff orthose coming into contact with us via our services on the basis of age, disability, genderreassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality,ethnic or national origin, religion or belief, sex or sexual orientation (protectedcharacteristics). Your attention is drawn to the fact that this post is covered under the Rehabilitation ofOffenders Act 1974 (Exemptions) Order 1975 and you should declare any convictions. Ifsuccessful at interview, an Enhanced Criminal Record Certificate will be sought from theCriminal Records Bureau before confirmation of appointment. It is suggested that you takeappropriate advice if you are in doubt as to the correct answer to give. Positive Action in the CommunityRegistered Charity Number: 1088536 |  Company by Limited Guarantee: 04167948Registered in England and Wales, Hills House, Leeds Road, Nelson, BB9 8ELEQUALITY, DIVERSITY & INCLUSION STATEMENTPositive Action in the CommunityRegistered Charity Number: 1088536 |  Company by Limited Guarantee: 04167948Registered in England and Wales, Hills House, Leeds Road, Nelson, BB9 8ELHOW TO APPLYFor more information about this role, you can make contact with us in the following ways:Email: recruitment@p-a-c.org.uk Call: 01282 227649If you would like to proceed in applying for the post please complete the application form thataccompanies this pack. Please do ensure that you complete all sections of the application includingthe monitoring information.Statement on the use of AI Please note, whilst we are aware of the true benefits and advancements of the use of AI, we ask thatan application is produced with your own words, reflecting your direct knowledge and experience. Wereserve the right to eliminate applications that we believe have not been directly produced by theapplicant. Thank you again for considering this role, we look forward to receiving yourapplication.