RPEEPS Coordinator

Job Description

Job Title: RPEEPS CoordinatorContract Type: PermanentSalary: £30,249.74 per annumWorking Hours: 35 hours per weekWorking Pattern: Monday - FridayLocation: Camden, London / Hybrid

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as RPEEPS Coordinator

The Residential PEEPs Coordinator provides essential support to the Building Safety Team by coordinating, administering, and monitoring all activities related to Personal Emergency Evacuation Plans (PEEPs) and person-centred fire risk assessments (PCFRAs). centred fire risk assessments (PCFRAs).

The postholder ensures residents who require additional evacuation support are identified, assessed and appropriately supported, and that all PEEP related activity is accurately recorded, monitored and delivered in line with statutory requirements, internal policies and the emerging Residential PEEPs legal framework. related activity is accurately recorded, monitored and delivered in line with statutory requirements, internal policies and the emerging Residential PEEPs legal framework.

About you

We are looking for someone with:

•    Experience in the building industry, ideally working within a customer focussed role
•    Experience working within a Building Safety, Housing, Asset Compliance, Fire Safety, or Health & Safety team. 
•    Strong administrative and coordination skills with the ability to manage multiple cases simultaneously. 
•    Experience of using housing or compliance systems (e.g., C365, Open Housing, Promaster). 
•    Excellent written and verbal communication skills, able to engage confidently with vulnerable residents and professionals. 
•    Strong analytical skills with the ability to interpret data, track actions and identify priorities. 

Why Riverside?

(One Housing is a part of Riverside) At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside: 

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Applications may close before the deadline, so please apply early to be considered. 

Role Profile

The Residential PEEPs Coordinator provides essential support to the Building Safety Team by coordinating, administering, and monitoring all activities related to Personal Emergency Evacuation Plans (PEEPs) and person-centred fire risk assessments (PCFRAs). centred fire risk assessments (PCFRAs).

The postholder ensures residents who require additional evacuation support are identified, assessed and appropriately supported, and that all PEEP related activity is accurately recorded, monitored and delivered in line with statutory requirements, internal policies and the emerging Residential PEEPs legal framework. related activity is accurately recorded, monitored and delivered in line with statutory requirements, internal policies and the emerging Residential PEEPs legal framework.

This role supports the effective delivery of the organisation’s fire safety responsibilities by ensuring robust data management, contractor liaison, communication, scheduling, and administrative coordination across all Peeps related tasks. related tasks

Accountabilities or “What You Have to Do”

•    Assist managers and duty holders by monitoring referrals, requests, resident changes, and building risk information to identify customers who may require a PEEP. 
•    Allocate PEEP/PCFRA & Fire Door assessments to the appropriate surveyors or building safety officers and ensure clear communication of required actions. 
•    Track and chase outstanding assessments, reviews and actions to ensure compliance with internal timeframes and regulatory expectations.
•    Input, update and maintain all PEEPs and PCFRAs on the organisation’s compliance and housing systems, ensuring accuracy, consistency, and secure handling of sensitive personal information. 
•    Assist in Managing incoming enquiries relating to resident evacuation needs, PEEP requests, safeguarding flags, and vulnerabilities. 
•    Support the creation of Salesforce cases to ensure full audit trails for decisions, enquiries, actions and resident communication. 
•    Support the production and issuing of resident communication letters, follow ups, consent forms and appointment scheduling.
•    Coordinate access arrangements for staff, surveyors, residents, carers and external professionals to support the completion of assessments and follow up actions. 
•    Manage PEEP scheduling, diary planning and coordination across multiple buildings, ensuring efficient use of internal resource. 
•    Liaise with Building Safety Inspectors, Surveyors and Scheme Managers to clarify risks, queries, recommendations or required mitigation measures. 

• Provide clear, supportive, and accurate advice to residents, families, carers and staff regarding the PEEP process

Knowledge, Skills and Experience

Essential
•    Experience in the building industry, ideally working within a customer focussed role
•    Experience working within a Building Safety, Housing, Asset Compliance, Fire Safety, or Health & Safety team. 
•    Strong administrative and coordination skills with the ability to manage multiple cases simultaneously. 
•    Experience of using housing or compliance systems (e.g., C365, Open Housing, Promaster). 
•    Excellent written and verbal communication skills, able to engage confidently with vulnerable residents and professionals. 
•    Strong analytical skills with the ability to interpret data, track actions and identify priorities. 
•    Ability to influence, persuade, and work collaboratively across teams. 
•    Customer focused, empathetic and able to manage sensitive discussions calmly.  focused, empathetic and able to manage sensitive discussions calmly. 
•    High attention to detail with strong record keeping discipline. 
•    Proficient in Microsoft Office applications.Desirable
•    Experience supporting compliance teams or similar coordination roles. 
•    Working knowledge of safeguarding considerations, reasonable adjustments or vulnerability management. 
•    Understanding of fire safety principles or evacuation processes for vulnerable persons. 
•    Experience administering personal risk or  risk or person centred assessments

Additional Information

•    The Group has offices across the UK and on this basis, there will be the requirement to travel to other locations to effectively perform this role. 
•    The role will be exposed to sensitive information, therefore the role holder is expected to maintain levels of confidentiality at all times.
•    In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. 
•    It is a requirement that the role holder holds a current, valid UK driving licence and has access to a vehicle, when required.
•    The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.