RETAIL TEAM LEADER

Edinburgh University Students' Association  is looking to recruit Retail Team Leaders to join our Retail team.

Edinburgh University Students’ Association is an award-winning organisation, which exists to provide diverse services, representation, and welfare support to the community of over 49,500 students at the University of Edinburgh. By providing opportunities, helping to create change and offering support, we're here to help students get the most out of their time in Edinburgh. We have five venues around the University of Edinburgh campus – Teviot, King’s Buildings House, Potterrow, the Pleasance and Edinburgh College of Art’s Wee Red Bar – which house our offices, cafés, bars, clubs, spaces for students to meet, study and socialise. These spaces transform into some of the most well loved Edinburgh Festival Fringe venues throughout the month of August each year.

We are a registered charity and all of the income we generate from our commercial activity goes back in to supporting our members. We’re also an organisation with a strategic commitment to support and empower all our staff, and have some exciting plans for the future. Plus, over 90% of our staff would recommend the Students' Association as a place to work. There's never been a better time to apply and join our organisation.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Edinburgh University Students’ Association is committed to promoting equal opportunities in employment and encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

As a Retail Team Leader, you'll play a key role in the day-to-day operation of our busy student-focused retail outlets across the University of Edinburgh. Working alongside Team Members and management, you'll lead by example during shifts, support colleagues, maintain excellent standards of customer service, and help ensure stores operate safely, efficiently and professionally.

This flexible, hourly role is ideal for someone with previous retail experience who enjoys motivating others, taking responsibility, and delivering a great customer experience in a fast-paced environment. It's an excellent opportunity to develop leadership skills within a supportive and student-centred organisation.

Salary: £13.95 per hour, plus a generous benefits package:

• Holiday paid at 15.55% in January, April, July and September
• Flexible hours and a fun, diverse and exciting work environment
• Company pension with NEST
• Enhanced company sick pay
• Discounts on food and drink across our venues

Hours: Part-time

Contract: Zero Hours

The Role:

The Retail Team Leader supports the effective delivery of Edinburgh University Students’ Association’s retail strategy by leading high-quality, student-focused service on every shift. The role ensures that our stores operate safely, efficiently, and in line with organisational standards, while contributing to strong financial performance through excellent merchandising, stock management, and customer experience.

By guiding and supporting the team day-to-day, the Retail Team Leader helps create welcoming, well-run shops that enhance the student experience and strengthen Edinburgh University Students’ Association’s reputation across campus.

The Person:

A motivated and reliable individual who can confidently support a team during busy trading periods and lead by example on excellent customer service. They will take pride in maintaining high standards across the store, show strong attention to detail, and be comfortable helping others learn and develop on shift.

This role suits someone who is organised, calm under pressure, and able to make practical decisions when needed. They should enjoy working with people, communicating clearly, and contributing to a positive, supportive team environment.

Application Details:

To apply via our online portal, click 'APPLY NOW' below.

You can also download a full job description and person specification below, and read our Candidate Privacy Notice to find out how we look after your data.

The closing date for applications is 12:00 (noon) on   Thursday 27th August 2026.

Interviews will be held shortly after the closing date.

Shortlisted candidates will be asked to complete a one-way video interview as part of the application process. More information will be sent to shortlisted candidates.

Further information will be sent to shortlisted candidates. We strive to let all candidates know the outcome of their application within 3 weeks of the closing date.

The expected start date for this role is September 14^th 2026. You must be available on this date to complete mandatory on-site training, as well as online training the week before.

Please note that in line with current UK law, all job offers will be subject to the right to live and work in the UK and we require all of our staff to be over 18 (due to licensing restrictions).

If you have any queries, please contact People & Development at jobs@eusa.ed.ac.uk.