Retail Support Assistant

About the role

Provide an efficient, professional and customer-focused administrative and operational support service to the Trading team and shops. The role will be responsible for managing public enquiries, coordinating deliveries and collections, supporting shop and warehouse operations, and assisting with EPoS, stock control, banking and supplier administration.

You'll be

The postholder will deliver excellent customer service and act as the first point of contact for incoming public enquiries by telephone and email. They will respond to calls and email enquiries in a professional, timely and confident manner, resolving matters at the first point of contact wherever possible and escalating issues to the appropriate manager when required. The role will involve taking accurate messages and ensuring information is communicated promptly to relevant colleagues when calls are redirected. The postholder will coordinate furniture delivery and collection bookings, ensuring schedules are accurate and up to date, and provide an initial sympathetic and professional response to complaints before escalating matters to Trading Managers for logging, investigation and further response. They will also work closely with the Warehouse Manager to coordinate cover for incoming public enquiries and share relevant information regarding deliveries and collections.

About us

Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce. 

St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.

Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions. 

Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.

Benefits

• Company pension scheme or NHS pension scheme for eligible employees
• Up to 35 days’ annual leave inclusive of bank holidays
• On-site education support and study leave opportunities
• Option to access Bupa and cover your everyday cost of healthcare for less
• Free parking, subsidised meals and various social activities
• Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
• Employee Assistance Programme
• Death in Service

We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.

Artificial intelligence (AI)

Your application and interview should give us an accurate and authentic picture of your skills and experiences. Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Before you submit an application, we will ask you to confirm the information you provide is true and accurate. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high.

Some of our roles are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it may be necessary for a disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.