Retail Supervisor (Store50, Canterbury)

Location: Store50, Canterbury

Status: Permanent, part time, 7h per week.

Salary: £4,720 per annum

Closing date: 16/07/2026

Interview date: 24/07/2026

Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability?

Look no further – join us as a retail supervisor in our Store50 in Canterbury.

This is a permanent, part-time role working 7hrs hours per week.

What does this role involve?                           

The Retail Supervisor will support the Retail Manager in the day-to-day running and development of the shop, ensuring excellent customer service, strong financial performance and high visual standards.

A key focus of this role is growing the shop’s social media presence and driving sales through TikTok, Instagram, Facebook and other digital platforms. The post holder will be responsible for creating engaging content, promoting stock creatively, supporting online selling initiatives and helping modernise the customer experience within the charity retail environment.

Alongside digital responsibilities, the role includes supervising volunteers, cash handling, banking, opening and closing procedures, merchandising, stock processing, housekeeping and ensuring compliance with all Pilgrims Hospices policies and procedures.

The post holder will act as deputy in the absence of the Retail Manager.

About You 

To be successful in this role as a Retail Supervisor you should have:

• Experience working in a target-driven retail environment.
• Entrepreneurial and commercial mind.
• A good standard of numeracy and English
• Excellent communication and interpersonal skills, personable and able to relate to volunteers
• A flexible and positive attitude
• Excellent communication and interpersonal skills, personable and able to relate to volunteers
• Understanding how to use TikTok, Instagram or Facebook to increase sales

About Us

As an award-winning employer, Pilgrims provides end of life care services to patients and their families across east Kent.

Our commitment is to provide open, compassionate care and expertise for patients and their families – both in the community and in-patient units.

Our Vision

“Of a community where people with a terminal illness and their family and friends are supported and empowered to live well in mind and body until the very last moment of their life”.

We recognise that our workforce is integral to the delivery of  our Vision and our organisational and charitable aims. Pilgrims Hospices continues to create a highly skilled, motivated, engaged and healthy workforce by providing an environment where staff and volunteers feel highly motivated to perform their roles to a consistently high standard, and actively role model our organisational behaviours and values.

To achieve  our Vision, we have a shared set of values and behaviours that enable us to be the people and the charity that patients and their loved ones need us to be. They form 

Compassionate We treat everyone with compassion and care

Open We communicate openly, honestly and effectively

Dynamic We are dynamic, improving and developing our service

Empowered We empower people to achieve their outcomes

Our Benefits

As an Employer of Choice we are committed supporting our employees and volunteers through both a holistic benefits package, but also through wellbeing and work/life balance.

Our workplaces offer:

• Friendly and highly professional working environments alongside people passionate about what we do
• Opportunities for professional development through a range of extensive learning
• A workplace pension scheme. Those joining us from the NHS may retain eligibility to membership of the NHS pension scheme
• A good work-life balance and realistic working hours
• Financial discounts, provided through the Blue Light Card scheme
• A sense of achievement in supporting a worthwhile cause
• A sense of wellbeing

We invest in our employees, which is one of the key things that makes us an award-winning employer of choice!

Salary: £4,720 per annum (part-time: 7 hours per week)

How to apply

To learn more about this role, please download the full job description document as attached and have a look at our Job Pack under additional information also.