Retail Supervisor

• Location
• St Joseph's Hospice, Mare Street, Hackney, London, E8 4SA
• Vacancy Type
• Permanent/Full Time
• Department
• Communications and Enterprise
• Hours
• 37.5 hours per week
• Working Pattern
• 8.30 - 4.30 Tuesday to Saturday
• Application Deadline
• Sunday, March 15, 2026
• Job Profile
• Job Profile document
  
  
• Job Summary
• Retail SupervisorSalary: Band 3 £27,153 – £30,444per annum inclusiveContract Type: PermanentHours of work: Full time – 37.5 hours per week Tuesday to Saturday (No hybrid working)About the job role

  St Joseph’s Hospice Charity Shops sit at the heart of the community in Hackney. Over the years we have built a loyal customer base and we are well known locally as the place to shop for quality pre-loved items, while offering exceptional customer service.

  We are looking for someone to join our team as Retail Supervisor at our flagship charity shop at 77 Mare Street, working with a small, highly motivated Retail Team, which is primarily made up of committed volunteers. You will manage the day-to-day operation in the shop and generate income through both regular and ad hoc sales.

  About you

  The post holder will have strong retail experience and be able to provide a service to customers that is second to none and reflects the Hospice values.

  You will have strong verbal communication skills and be capable of building and sustaining relationships with colleagues and customers. You will be experienced in supervising volunteers, ideally in a charity retail environment and be experienced in stock control, sorting and pricing donations.

  You will be required to achieve financial targets and have an understanding of health and safety guidelines in the retail sector.

  Where you’ll work

  St Joseph’s Hospice was founded in 1905 by the Religious Sisters of Charity and built on a rich Catholic heritage. Today, we are an Investors in Diversity awarded charity, providing expert, compassionate care to people of all backgrounds, cultures, and beliefs across East and North London. Our specialist palliative care services—delivered at home, in our in-patient unit, and through out-patient clinics—are grounded in respect for human dignity and guided by compassion, justice, and a deep commitment to quality. Our values guide us in everything that we do. We work to ensure that everyone receives the support they need, with kindness, understanding, and respect by delivering individualised, responsive and holistic support to patients and their families.

  Why work for us?
  • 27 days holiday plus public holidays, increasing up to 33 days with service
  • Subsidised café and early access to retail sale events
  • Season ticket/Welfare loans
  • Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme.
  • Santander cycles discount and cycle to work scheme
  • Health Cash Plan and access to the EAP services

  Join St Joseph’s team and find out more!

  We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

  Please note that we cannot consider candidates requiring visa sponsorship at this time.

  For further information, please contact contact Claire Learner, Head of Communications and Retail, c.learner@stjh.org.uk.

  Closing date: 15^thMarch 2026Interview date: 24^thMarch 2026