Retail Online Merchandiser
Retail Online Merchandiser
Retail Depot, Cwmbran
About the role
Salary: In line with minimum wage
Hours: Full time 37.5 per week
Closing date: Friday 6th February 2026
Role type: Permanent
JOB DESCRIPTION
Job Summary
To successfully advertise and sell items using online selling websites, achieving sales targets and generating maximum profits for St David’s Hospice Care.
Key Working Relationships
General Public
Head of Retail
Staff and Colleagues
Volunteers
Key Areas of Responsibility
• Meet agreed sales and profit targets.
• Maximise income through promotion of Gift Aid and ensure this is processed and recorded accurately.
• Manage the sourcing, pricing, online merchandising, and online display of donated stock.
• In consultation with the Retail Manager, devise and implement online sales promotions programmes.
• Maintain a high standard of online display.
• Be proactive in generating donated stock.
• Process online orders to agreed standards and timescale.
• Ensure that all organisational procedures are followed, e.g. security, cash handling, reporting, banking.
• Ensure all relevant administration is completed.
• Ensure an exceptionally high level of customer care is maintained.
• Ensure all orders are packaged and despatched correctly.
• Undertake any required training courses.
• Assist in the positive promotion of the work of St. David’s Hospice Care, working with community fundraisers to exploit opportunities and maximise awareness of the charity.
• Comply with organisational health and safety policies and procedures to maintain a safe working environment for staff, volunteers, and customers.
Additional Duties
All job descriptions are subject to review. Job holders are expected to be flexible and be prepared to carry out any similar or related duties which do not fall within the work outlined. Any review will be undertaken by the line manager, in consultation with the post holder.
Other information
Unsociable Hours: There may be an occasional need for unsociable hours, e.g. attendance at fundraising events, meetings and conferences. Time in lieu will be given in respect of this.
Health and Safety: To ensure that the agreed procedures are carried out, be aware of the responsibilities placed on employees under the Health and Safety at Work Act, to maintain a safe environment for employees and visitors.
Data Protection: If you are required to do so, any processing or use of information pertaining to staff, patients and/or clients must be held in a fair and lawful way. Data should only be held for specific registered purposes and for the minimum period of time. It must not be disclosed in any way incompatible with such purposes.
Equal Opportunities: It is the aim of St. David's Hospice Care to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, race, colour, nationality, or ethnic origins, or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end, St David's Hospice Care has an Equal Opportunities Policy, and it is for each employee to contribute to its success.
No Smoking Policy: St David's Hospice Care Hospice Care operates a No Smoking policy.
Conditions of Service: In accordance with St. David’s Hospice Care Employment Manual
Pension Scheme: Staff are auto enrolled into St David’s pension scheme if eligible
Confidentiality: All information concerning patients/clients and staff must be treated as strictly confidential at all times.
Person Specification
Education
Essential
• Good literacy and numeracy skills• GCSE or equivalent in English Language and Maths
Experience
Essential
• Commercial Awareness
• Excellent IT skills
• Experience of Ebay, Vinted and other selling/buying platforms
• Knowledge and experience of retailing
• Knowledge and experience of dealing with Gift Aid
• Administrative experience
• Banking, financial record keeping
• Merchandising and stock control
• Project manager skills is crucial for growing the online retail business and increasing revenue.
Desirable
• Charity retail experience
• Experience of managing and motivating volunteers
Skills / Knowledge
Essential
• Strong organisational and planning skills
• Good time management skills and able to prioritise own workload
• Excellent verbal and written communication skills
Desirable
Qualities / Attributes
Essential
• Flexible approach to hours of work
• Reliable
• Team Player
• Commitment to quality and best practice
• Commitment to increasing sales and profitability
• Energetic and enthusiastic approach to work
• Professional approach to work
• Good standard of fitness - able to move and handle goods
• Calm under pressure
• Supportive of the work of St. David’s Hospice Care
Other Information
Thank you for your application
We will get back to you as soon as we can.
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