Retail Manager
HIGH PEAK HOSPICECARE
27,000 per year (pro rata)
Blythe House Hospice Shop, Whaley Bridge
Full-time
Listed today
Job Description Retail Manager Post: Retail Manager Dual Site Salary : £ 27,000 - £30,000 dependent on experience Responsible to: Senior Retail Manager Location: Blythe House Hospice Shop, Whaley Bridge Hours of work: 37.5 hours per week, some weekend work and flexibility required Purpose: • Be responsible for the growth and management of a large store and an associated donation point which work collaboratively with an online retail business. • Work closely with the Senior Retail Manager, the Shop Supervisor, the eCommerce Administrators, the Collection / Delivery team and the income growth, improvement of processes and enhanced representation of the charity. Volunteers to implement ideas for • Manage the 2 businesses simultaneously to generate maximum income for Blythe House Hospice , prior itising the needs of each business appropri ately. • Deliver income targets by maximising sales through exceptional retail practice, excellent team management and high standards of customer service • To develop and motivate a strong, cohesive team of shop volunteers who can work unsupervised in a retail environment but also confidently act as ambassadors for Blythe House Hospice • To promote the services and values of Blythe House Hospice within our local communities. Lead by example • with clarity and compassion. • Project a happy, energetic atmosphere to the businesses ensuring volunteer customer enjoyment and engagement. • Ensure provision of a safe environment and compliance with Health and Safety requirements and regulations . , donor a nd The Shop Floor • Ensure the shop remain s well stocked and well presented walkthroughs each day and maintaining a prominent visible presence on the shop floor leading by example, engaging customers, donors and volunteers alike. through frequent • Adhere to the set standards of stock selection, price points communicate those standards to the volunteer teams. , visual merchandising and processes are followed by all members of the team • Ensure stock rotation • Delegate daily tasks to the volunteer teams • Ensure that all items are appropriately priced before being put on display; undertake spot checks on prices; ensure continuity of pricing and that prices are not changed without appropriate authorisation , providing support as required. . Blythe House Hospice Eccles Fold, Chapel-en-le-Frith, High Peak, SK23 9TJ 01298 815 388 blythehousehospice.org.uk Registered name: High Peak Hospicecare Registered Charity No. 1031192 Registered Company No. 2880281 • Manage the safety and efficiency of the collection and delivery teams ensuring the correct pricing and rotation of furniture. • Keep back of house and outside space clean, tidy and in line with health and safety guidelines. • Constantly monitor buying behaviour, trends, customer profiles observation s and ideas with the Senior Retail Manager and discuss • Ensure excellent standards of customer care including that of those donating goods, showing understanding and sensitively communicating restrictions on the sale of certain items. • Be a visible presence on the shop floor and backroom demonstrating leadership and leading by example eCommerce and Donation Point • Support the eCommerce Administrators to achieve their price points, stock levels and embrace new initiatives. • Ensure items of higher value are . • Constantly monitor the donation levels and ensure fair distribution to shops. • Constantly monitor levels, collections and deliveries of furniture ensuring the Furniture delivered to the eCommerce team Procedures are followed . • Organise the furniture team to support with the photography , storage and collection of furniture. • Arrange purchasing of sundries and equipment as required • Ensure all health and safety regulations a re followed. . Stock Management • Maintain efficient systems for processing donated goods and stock storage ensuring only the best quality products reach the shop floor. • Ensure maximum prices are achieved passed to the eCommerce team. and higher value items are quickly identified and • Ensure all safety legislation regarding the resale of good • Maintain effective recycling systems and procedures, manage the appropriate disposal s is adhered to. of items which do not or cannot be sold. • Ensure that all storage areas are kept clear, clean and tidy and in line with health and safety guidelines. • Ensure all donated goods go through the correct sorting processes before being put out for sale. • Ensure that items awaiting valuation are kept in the designated holding areas, ensure that such items put aside for valuation are not sold before they are assessed. • Ensure fair and equal distribution of stock including furniture between shop and the Donation Point. • Ensure all Gift Aided items are labelled appropriately. Volunteers • To contribute to the continued development of a strong, cohesive team of shop volunteers to enable the shops to trade during designated opening hours. • Take responsibility for daily rotas, work alongside the volunteer teams and actively promote recruitment of new volunteers. Blythe House Hospice Eccles Fold, Chapel-en-le-Frith, High Peak, SK23 9TJ 01298 815 388 blythehousehospice.org.uk Registered name: High Peak Hospicecare Registered Charity No. 1031192 Registered Company No. 2880281 • Respond to enquiries from prospective volunteers promptly and work with the Volunteer and Support Services team to ensure that standard recruitment procedures are followed correctly. • Ensure that new volunteers receive comprehensive training in all relevant aspects of the retail operation; provide 1:1 or group training to established volunteers as required. Maintain up -to-date and accurate records of mandatory training for every volunte • Ensure that all volunteers adhere to retail policies and procedures; provide guidance and er. clarification where necessary . • Encourage team working , mutual respect and consideration . Financial • Ensure the till system is used correctly. • Maintain and s et standards for cash handling, banking and security. • Complete end -of -day cashing -up procedures as necessary, monitor petty cash levels and order as required. • Complete end of month submissions of daily till reconciliations, petty cash forms and time sheets to accounts department. • Ensure compliance with the Gift Aid systems. Communication • Act as a channel for effective communication between the staff at Blythe House and the volunteer teams. • Work closely with the Senior Retail Manager, the Fundraising and Marketing teams to ensure correct and consistent messaging to volunteers and the public. • Ensure relevant information is communicated to all members of the volunteer team in a timely and appropriate manner . • Promote a positive and fully informed view of Blythe House Hospice to volunteers, donors and customers. • Monitor stock levels of retail sundries and request purchasing by the Senior Retail • Manager . Inform the Senior Retail Manager of any issues regarding shop floor layout, use of shop fittings and merchandising tools. Inform the Senior Retail Manager of any issues relating to • • Keep the Senior Retail Manager informed of any issues which require action or attention. • Co -ordinate planned absence with the Income Generation Manager . Supervisor to ensure both premises are adequately staffed and Shop premises, utilities or facilities Marketing & Promotion • Work alongside with Marketing and Communications to promote the businesses through social media, local publications, staff newsletters and staff meetings working within the brand guidelines and values of Blythe House Hospice. • Work alongside the Senior Retail Manager, shop and eCommerce teams to actively and creatively promote the businesses through imaginative merchandising, flash sales and instore events. Blythe House Hospice Eccles Fold, Chapel-en-le-Frith, High Peak, SK23 9TJ 01298 815 388 blythehousehospice.org.uk Registered name: High Peak Hospicecare Registered Charity No. 1031192 Registered Company No. 2880281 Health and Safety • Complete all weekly and monthly checklists to ensure a safe working environment • Undertake frequent walkthroughs of both businesses ensuring all members of the team are working to best health and safety practices. • Report all incidents and accidents through Hospice systems • Report any concerns to the Senior Retail Manager Child Protection and Vulnerable People: It is the responsibility of all staff to: • Safeguard children and/or vulnerable adults; to access training to ensure they know what constitutes abuse, and what support is available to them, at a level appropriate to their role and responsibilities . • To report any concerns, without delay, to the identified person within their department/division or area of responsibility as per the relevant policies, keeping clear records, and following up as required to ensure necessary actions have been taken. Equality and Diversity All employees have a positive duty to comply with our Equality and Diversity Policy and to ensure that their colleagues are treated with respect and dignity. It is important to both communicate and promote the equal opportunities policy as part of a collec regular and ongoing basis. tive effort on a This job description describes the main duties of the post holder and is not exhaustive. It will be reviewed with the post holder as part of the regular performance review and staff development procedure. This job description does not form part of the Cont ract of Employment. Blythe House Hospice Eccles Fold, Chapel-en-le-Frith, High Peak, SK23 9TJ 01298 815 388 blythehousehospice.org.uk Registered name: High Peak Hospicecare Registered Charity No. 1031192 Registered Company No. 2880281