Retail Manager

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Retail Manager

Details of the role:

Location: St David’s Hospice Shop, Pwllheli
Hours: 35 hours per week.
Responsible to: Retail Assistant/Retail Support Officer
Contract: Permanent (Full time)
Job reference: 2026-006
Closing date: April 13th 2026
(Apply early, we review applications as they come in and may close vacancy early) 

About the role:

Join St David’s Hospice as a Shop Manager, you’ll be part of a dedicated organisation that supports people and families when they need it most. Every sale made helps fund vital care.

Develop the Hospice Retail shops, inspiring customers, supporters and donators to shop with and support the Hospices will generate income for St Davids Hospice, fundamental to supporting the clinical team and the people in our communities needing access to our services. Ensuring that St Davids Hospice shops are representative of the Hospice with relevant information available to all supporters will encourage support for the wider teams at St Davids Hospice.

We are looking for someone who will:

• Manage the day-to-day running of the shop
• Support, train and motivate a fantastic team of volunteers
• Deliver excellent customer service and create attractive shop displays
• Oversee stock control, including sorting, pricing, merchandising and maximising sales opportunities
• Use IT systems to complete essential admin and keep the shop running smoothly
• Work with the Retail Support Officer to ensure budgets and targets are met and adhered to for the shop.

To do the role you'll need:

• Retail experience and strong customer service skills.
• Confident computer skills and ability to complete digital admin
• Experience or interest in stock management and merchandising
• A friendly, positive leader who enjoys working with volunteers
• Strong organisational skills and the ability to stay calm under pressure
• A full driving licence – essential for supporting shop operations
• An understanding of health & safety responsibilities, with willingness to complete required training
• Empathy for the Hospice’s work and alignment with our values.

What you'll get in return:

• Real job satisfaction – your work will directly help local people.
• A friendly, supportive team environment.
• 23 days holiday plus bank holidays (pro-rata), with the option to buy more.
• Discounts with partners like O2, Specsavers, and the Blue Light Card.
• Health Assured membership for you and your partner.
• Opportunities for training, development and personal growth.

If you’re ready to bring your retail skills to a role that truly matters, apply today and help us make every sale count.

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Other Information

Please be aware that we are a UK-based company and can only consider applications from individuals who are currently residing in the UK and possess the legal right to work here.

Get in touch

Feel free to schedule a visit—we take great pride in our Hospice and would be delighted to give you a tour.

If you would like further information about the role, please contact Cheryl Parry for an informal chat.