Retail & Ebay Sales Lead

Come and help people out of homelessness by joining our Social Enterprises team as our new Retail and Ebay Sales Lead.

At Emmaus Bristol we provide a home, support, training and work experience to formerly homeless men and women in Bristol (known at Emmaus as companions). We fund our work in part through two shops selling second hand goods, a house clearance/ furniture moving service and our eBay shop, and are looking for an enthusiastic and dedicated new team member to focus on retail and eBay.

The role
In our shops, you will lead on all things retail including pricing, merchandising, donated stock control and brilliant customer service. Online, your ability to identify eBay-able goods, develop robust tracking systems and pack and send items to tight deadlines will help to increase sales. You’ll also bring your excellent coaching and motivation skills to support our companions, who operate our retail and online shops.

Unlike many other charity shops, Emmaus Bristol’s trading is primary purpose. This means that the work-based roles provided for companions are a vitally important source of support in their recovery from homelessness.

Alongside customer-facing duties, you’ll help to optimise processes and systems behind the scenes to maximise efficiency and minimise costs. You will be asked to provide figures on sales income and expenditure and contribute to quarterly management information reports.

Finally, you’ll work alongside and support any volunteers in our retail and online enterprises.

Please read the job pack below for the full person specification and job description, and if you have any questions before applying, please feel free to contact us for an informal chat.

The application deadline is midnight on Sunday 1st March 2026

Emmaus Bristol is an equal opportunity employer and values diversity.