Emmaus Greenwich is seeking an experienced and commercially minded Interim Retail Business Manager to join our team in Greenwich, London, on an initial 6-month fixed-term contract (subject to review based on organisational needs and performance).
This is an exciting opportunity to lead our retail and e-commerce social enterprise, overseeing the collection, refurbishment and resale of donated goods while driving income generation to support our charitable work helping people who have experienced homelessness.
- Lead and manage the day-to-day retail and trading operations, ensuring strong sales performance, customer service, and income generation
- Develop, motivate, and manage staff, volunteers, and companions across business activities, including recruitment, training, supervision, and rota management
- Oversee shop merchandising, layout, stock flow, and customer experience to maximise sales and engagement
- Manage stock systems, cash handling, banking processes, and ensure accurate reporting and administration
- Oversee donation processing, sorting areas, warehouse operations, and recycling processes including rag and book recycling
- Drive business growth by identifying new income opportunities, including Gift Aid, account customers, and e-commerce development
- Monitor competitor activity and market trends to inform pricing, strategy, and business development
- Ensure compliance with GDPR, Health & Safety, and organisational policies and procedures
- Support the welfare, development, and engagement of companions through structured work opportunities and collaboration with community leadership
- Maintain safe, clean, and well-managed retail and operational environments across all sites
- Build and maintain external relationships with suppliers, partners, and the wider Emmaus network
- Contribute to strategic planning, reporting, and wider organisational development.
As Business Manager, you will be an experienced and commercially-minded leader with a strong background in retail operations, team management, and income generation. You will have proven experience managing staff, volunteers, or mixed teams within a fast-paced environment, ideally within a charity, social enterprise, or retail setting.
You will be confident overseeing budgets, stock systems, and operational processes, with strong organisational and problem-solving skills. A strong communicator, you will have the ability to lead, motivate and develop diverse teams, including volunteers and individuals with additional support needs. A commitment to social impact, sustainability and the values of Emmaus is essential, along with the ability to work collaboratively within a leadership team and engage effectively with external stakeholders.
- 25 days annual leave plus Bank Holidays (pro rata), pension scheme, free onsite parking, and Employee Assistance Programme with 24/7 confidential counselling support.
Emmaus Greenwich empowers people to overcome homelessness for good by providing the foundation of a home and life-changing tailored support. We equip people with valuable skills, training and work experience to achieve their goals towards independence.
Through our social enterprise model, Emmaus collects, refurbishes and sells donated goods to generate income that supports our community and charitable work, while helping individuals rebuild their lives with dignity and purpose.
To find out more and apply, please visit the Spider Recruitment website.