Residential Portfolio Advisor

Working hours: Minimum 35 hours per week

Interview Date: To be confirmed

We are looking to recruit a Residential Portfolio Advisor  to join our Property Team.

This is a pivotal role within our team and the Residential Portfolio Advisor is a national role with responsibility for circa 1,700 residential properties occupied by Active Officers, Retired Officers and external tenants. A number of properties are also occupied for mission purposes by vulnerable people such as homeless people refugees or those escaping exploitation. The portfolio is fluid with properties moving between different uses on a regular basis. The effective management of the portfolio centres around the role of Residential Portfolio Advisor who is the principal point of contact for TSA’s external property managers and internal stakeholders.

As Residential Portfolio Advisor you will be focused on the operational performance of the portfolio, ensuring properties move between portfolios and in and out of the TSA residential portfolio seamlessly through clear communication with internal stakeholders and external managers. You will work with colleagues to ensure void periods are minimised, rental arrears are properly managed, and complaints are dealt with expeditiously.

In addition, you will;

• Provide a range of services related to the servicing of the Housing Allocation Review Panel including:
• Updating of regular reporting metrics
• Updating of individual projects And circulating agreed actions to the relevant teams with the Property department
• Provide a range of services related to the residential property portfolio including:
  • council tax payments and Utilities payments administration
  • rent payments and administration
  • updating the property database and other relevant systems
  • implement processes related to property maintenance
  • scheduling statutory compliance surveys
  • acting as the first point of contact for tenants
  • complaint resolution and escalation where required

To be successful in this role you will need;

• Good previous experience of working successfully in a similar job role within an organisation with a large residential housing portfolio
• An understanding of the property technical knowledge, terminology and processes relevant to the role
• Demonstrable good communication skills, both written and verbal, with the ability to convey information/processes/procedures to customers in a clear, effective and professional manner
• Demonstrable ability to plan, organise and prioritise your tasks to effectively meet your objectives to the expected quality standards and time scales with minimal supervision both as an individual and as part of a team

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment will be subject to satisfactory references and evidence of your Right to Work in the UK in line with Home Office requirements.

As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found here.  

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme