Research, Community Engagement & Communications Specialist

Pride in Place: Research, Community

Engagement & Communications

Specialist

Job Description

Location: Address TBC but initially Citizens Advice North Lancashire,

        Oban House, 87-89 Queen Street, Morecambe, LA4 5EN

                   Out in the community

1.  Reporting to: CEO until Pride in Place Manager recruited

2.  Reporting to the Research, Community Engagement & Communications

Specialist: N/A

3.  Main Purpose of the Job:

a.  To become a trusted face of the Pride in Place project, using initiative and
showing confidence, whether dealing with the public, staff, or any other
stakeholder

b.  To ensure the community’s voice is central to the Pride in Place

programme, informing the decisions of the Board, fostering community
attachment and helping build a stronger community that empowers
residents to engage

c.  To foster ideas for future requirements for the programme, delivering

these with the team, as well as reviewing the impact of any activity carried
out via the Pride in Place project

d.  To understand the current situation in the West End of Morecambe, and
to understand and monitor current activity to avoid duplication of effort

Note: Employment is with Citizens Advice North Lancashire but day to day activities and

tasks are Pride in Place branded and run. You will not be working as a Citizens Advice

adviser at any time.

Main Duties & Responsibilities

The following will be managed and monitored using Specific, Measurable, Achievable,

Realistic, Timed SMART objectives, mutually agreed with line manager based on strategic
and operational plan of the Neighbourhood Board.

Research

●  Conduct detailed research via surveys, focus groups, or any other data collection
method that allows insight into current community concerns, desires, ambitions
and activity in the West End.

●  Research will be conducted where people already are and could be aligned with
community engagement events such as coffee mornings, or individual data
collection tasks.

●  Engaging with residents is key to this role and will be your primary focus.
●  Use the Expert Panel as part of your research as appropriate.
●  Present research to the Board

Communications

●

Implement the agreed Communications Strategy taking into account digital
exclusion and local literacy levels

●  Plan and execute resident specific community engagement via methods such as

printed, digital and audio newsletters, podcasts, email updates, social media posts,
social media events, press releases and posters etc, taking into account digital
exclusion and local literacy levels

●  You will communicate to the relevant stakeholders the impact of the Pride in Place
project whether that’s internally to management, staff or the Board, or externally
to Lancaster City Council, the Ministry for Housing, Communities, and Local
Government (MHCLG) and the wider community

●  You will coordinate the creation of, present and distribute regular impact

brochures that summarise the impact of Pride in Place. The information included
in these brochures will be based on your research and the outcomes of project
delivery

Relationships

●  Be a trusted and confident member of the Pride in Place community, ensuring

compassion, understanding and empathy are paramount

●  Build and sustain good relationships with all stakeholders, especially those

highlighting the community voice

●  Build and sustain a good relationship with both the Expert and Community

Voice panels and be a familiar person who is non-judgemental. You will liaise

with the relevant panel depending on the type of research or communication

you are carrying out

Compliance

●  Be compliant with data protection laws and use acceptable accessible methods

of data collection so not to discriminate or exclude

●  You will ensure compliance with systems, policies and procedures including but

not limited to GDPR, Safeguarding, EDI, and Cyber Security

●  You will follow agreed financial procedures as set by your line manager and/or

the Board

Training & Development

Identify and implement your own training and development needs

●
●  Keep up to date with legislation and policies and procedures relating to specified

areas

●  Attend relevant internal and external meetings as agreed with your line

manager

●  Prepare for and attend supervisions and team meetings as appropriate

Other Duties & Responsibilities

●  Be prepared for pre-agreed out of hours working to attend community events and

presentations etc. Flexibility to accommodate community engagement is required as
part of the role

●  Ensure compliance with Equality and Diversity policies for both Citizens Advice and

Pride in Place

●  Carry out any other tasks that may be within the scope of the post to ensure the

effective delivery and development of the service

●  Abide by Health and Safety guidelines and share responsibility for own safety and

that of colleagues and volunteers

Note: This job description does not constitute a ‘term and condition of employment’ and
does not form part of the employment contract. It is provided only as a guide to assist
the employee in the performance of their job. It is not intended to be an inflexible list of
tasks and may be varied from time to time, in line with business objectives and service
needs, after consultation and discussion with the post holder, in accordance with
current policy and practice.