Listed today
Person Specification
| Job Title: | Grade: |
| Repairs Officer | EVH Grade 7 |
| Skills & Abilities: | Requirement |
| Able to work in fast paced, busy environment and deal withcompeting demands | Essential |
| Confident manner in dealing with people including handlingenquiries and complaints | Essential |
| Experience in delivering high quality customer service | Essential |
| Able to analyse technically complex repairs reports andcontribute to providing solutions | Essential |
| Able to monitor and report on quality of jobbing repair works | Essential |
| Able to negotiate effectively with contractors to ensure worksare carried out on time and to a high standard | Essential |
| Ability to collect, record and interpret data to produce reportsincluding on Key Performance Indicator (KPl) data | Essential |
| Ability to meet deadlines | Essential |
| Able to work on own initiative and work effectively | Essential |
| Flexibility of approach to duties and workload | Essential |
| Good communication skils by a variety of methods egtelephone, face to face, email etc | Essential |
| Proven numeracy skills | Essential |
| Awareness of issues around equalities and can demonstrateability to comply with the required legislation / policy | Essential |
| Awareness of issues around confidentiality and candemonstrate ability to comply with the required legislation /policy | Essential |
8 PS Repairs Officer June 2026
| Experience: | |
| Experience in working in trades/ supervisory role in aconstruction or repairs environment | Essential |
| Knowledge of the application of a schedule of rates | Essential |
| Experience in working with a housing management functional ITsystem or other data base system eg customer contact system,repairs system | Essential |
| Experienced and confident in working with Microsoft OfficeWord/Excel /Outlook and video conferencing eg Zoom, Teams | Essential |
| Experience in working to policy & procedures | Essential |
| Experience of working in a reactive repairs setting in socialhousing | Desirable |
| Experience in working with Aareon QL Housing Managementsystem | Desirable |
| Knowledge: | |
| Working knowledge of relevant Building Standards and Health andSafety standards as they apply to property management | Essential |
| Knowledge of tenancy legislation | Desirable |
| Knowledge of factoring legislation | Desirable |
| Familiar with IOS software operation for I pad/ I phone and mobileworking technology | Desirable |
| Training & Qualifications: | |
| Relevant further educational or professional/ trade qualification | Desirable |
| Have had some training / experience in use Microsoft Officeproducts | Desirable |
| Other: | |
| Driving licence | Essential |
| requirements in your application form | Please note that the Person Specification is used to shortlist candidates therefore it is important that you address all the |