Listed today
PARAGON HOUSING ASSOCIATION JOB DESCRIPTION
| JOB TITLE | SECTION |
| REPAIRS OFFICER | HOUSING MANAGEMENT |
| GRADE | RESPONSIBLE TO |
| 7 EVH PA 22 -25 | HOUSING MANAGER |
| STAFF RESPONSIBLE FOR | POST CONTROL NUMBER |
| CSA |
| Section 1: Main Objectives of Post & Key Conditions of Service |
| To deliver an effective customer focussed repairs service, through ensuring thedelivery of good quality services, value for money and health and safetycompliance.The candidate must have experience inWorking in a repairs environment, ideally in a reactive repair setting in socialhousingOrganising/ supervising an operational repairs serviceDelivery of a customer focussed repairs serviceWorking with the public in a frontline capacity Use of IT housing systems and performance reportingMeasuring, monitoring and achieving Key Performance Indicators Working co-operatively with other partners involved in service delivery |
| Section 2: Accountability /Responsibility |
| • Report to the Housing Manager• Supervise other staff involved in delivering the repairs service |
| Section 3: Values & Behaviours |
| To put customers at the heart of the serviceTo promote equality and embrace diversityTo work in a co-operative and professional mannerTo undertake personal & professional development activities such asattending training and conferencesTo actively take part in organisational development activities to ensure thatthe organisation is constantly improving and delivering a good value formoney service To positively represent the values of the organisation internally andexternally |
| To support colleagues across the organisation to deliver organisational ● objectives |
| Section 4: Principal Duties This is not a definitive list and may be subject to change in line with business requirements. |
| Performance Management |
| To understand and develop key performance management targets ● To direct the team and resources towards achieving targets including |
| budgetary targets To collect and interpret data and produce performance management |
| reports |
| Make recommendations for performance improvements Implement key service changes to meet |
| Team Role & Development |
| • To lead on the operational delivery of the repairs service |
| To undertake personal and professional development activities To support and develop team members to provide an effective service |
| Service Delivery |
| Effective Implementation of housing management policies and procedures |
| Ensuring a proactive approach with repair contractors on getting jobs "right first time" |
| Review of post inspection of works to ensure satisfactory quality Close liaison with contractors on works programming/scheduling including |
| ensuring follow up work is completed timeously and satisfactorily |
| Ensuring relevant health and safety compliance |
| Working with tenants, owners, contractors and other Association staff on improving communications across all aspects of repairs |
| Managing tenant complaints regarding repairs including carrying our |
| investigations and making responses to complaints Performance Monitoring against key performance indicators and ensuring |
| follow up action in relation to performance failures |
| Making regular reports to Management Team on the effectiveness of the |
| repair service and on Key Performance Indicators |
| Preparing information for procurement of any new repair contract on expiry of the existing |
| Strategy & Policy |
| • Lead on strategy and policy reviews as required |
| Make recommendations for improvements to policies, procedures and ● |
Resident Liaison/ Participation / Partnership Working
• To support resident liaison and participation activities
• To support partnership working activities
Section 5: Professional Standards
• To be familiar with policies and procedures in relation to duties
• To deliver competent performance of duties with minimal supervision
To be familiar with the relevant health & safety regulations and ensure training is kept up to date
Section 6: Other
• To attend meetings out of hours as required
• To deal with out of hours emergencies as required
• To carry out any other reasonable duties as required by the Association