Regional Team Manager (North)

At CAP, we celebrate diversity and strive to build an inclusive workforce that reflects the diverse communities we serve. We warmly welcome applications from individuals of all backgrounds. We particularly encourage applications from Global Majority/UK Minority Ethnic candidates, as these groups are currently underrepresented within our wider workforce. We are committed to creating an environment where every individual can thrive and feel they belong.

Everything we do is rooted in our values. First and foremost, we are Christ-centred. The work that we do is guided by faith and the belief that everyone deserves to be treated with dignity and God’s love. 

We are bold in fearlessly putting that faith into action to help others and challenge injustice, while also seeking to be compassionate in the way that we want to understand others and offer them meaningful care. We are collaborative in our approach, making time to learn from others and work together to take on UK poverty. And finally, we prioritise being joyful in the face of challenges, because our faith gives us confidence that change is truly possible.

Skilled Worker Visa

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. If you are applying for a Skilled Worker Visa for the first time, this role does not meet the current eligibility criteria for sponsorship under the immigration rules.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks, and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship or the transitional provisions, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with the UK Immigration Rules applied in the UK and the Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Job Description

Context:

CAP's mission is to end UK poverty by equipping churches to reach their communities. We exist to empower and serve churches through exceptional partnerships, delivering impactful debt advice and coaching services. Providing accessible, community-rooted support to those facing financial and social challenges across the UK. Our approach is centered on empowering individuals providing holistic support to achieve financial resilience through expert debt advice and tailored coaching products. This approach goes far beyond financial stability, creating lasting personal and relational transformation and contributing to a society where all can flourish. We are committed to fostering strong relationships with our church partners, ensuring a collaborative and effective service that continually improves to meet the evolving needs of local communities.

Purpose:

As a core member of our Hub team, you will be the driving force behind the delivery of CAPs products, empowering debt advisors and case officers in your team to deliver exceptional support to debt coaches and clients.

Your key focus will be to inspire, empower and challenge Approved Intermediaries, Debt Advisors and Case Officers to provide an excellent debt service to partner churches and clients, ensuring that individual metrics and overall service level agreements are maintained. You will collaborate with the Area Partnership Managers, Church and Client Support and Service Quality and Operational Insight to solve challenges, implement impactful change, and create connections between team members. You will work closely with other Regional Team Managers and the Senior Regional Delivery Manager within your Hub to allocate resources effectively. By fostering a culture of holistic client support, you'll empower your team to support debt coaches and see clients supported through financial crisis.

Reports to: Senior Hub Delivery Manager or Senior Head of Services

Direct Reports: 12-13 Debt Advisors & Case Officer reports per FTE. This will be adjusted for part time hours.

Please note this is a full time hybrid role, with 40-60 percent of hours worked at our Bradford Support Hub. Please see the attached Job Profile for a full list of responsibilities.

Personality:

We are strong collaborators and communicators, dedicated to building strong connections within our team and with regional partners, ensuring resources are allocated effectively and holistic client support is prioritised. We are advocates for our team members, inspiring, empowering, and challenging them to reach their full potential, ultimately making a tangible and positive impact on the lives of those we serve. We think big-picture as well as about the detail, and use data to make good decisions.

Passion:

We are passionate about developing and empowering high-performing teams to deliver outstanding debt service. We believe in creating an environment where advisors and case officers are equipped, challenged, and inspired to provide exceptional support to partner churches and clients. We are passionate about collaborating with regional partners to drive impactful change and ensure service level agreements are consistently met.

Responsibilities

• Effective personnel management of staff, to facilitate the delivery of a high-performing debt help service in collaboration with the church through

• Ensuring adequate staffing by managing holidays, sickness and other absence within your team and across the Hub

• Regular catch-ups which include feedback on quality and output indicators, client outcomes and customer service. Bringing encouragement, challenge and coaching on how to improve these and seeking to empower team members

• Delivering effective team communication, both written and verbal, to engage staff members in business as usual and aid smooth change management.

• Demonstrating active ownership of organisational awareness and wider strategy.

• Workload management to facilitate an effective debt service by

• Collaborating with other Regional Team Managers and the Senior Hub Delivery Manager to ensure the workload is prioritised to meet agreed SLAs within your team and across the Hub

• Participating in Hub and wider departmental management, covering responsibilities and being willing to lead across the department as needed

• Champion and facilitate collaboration within teams and across the Hub by

• Participation in the hub management team, understanding the needs and nuances of the relevant region and teams

• Collaborating with Area Partnership Managers to innovate and solve challenges based on feedback from local CAP workers and clients within the team and across the Hub. Implementing impactful change and providing insight on operational impact to our products.

• Collaborating with Area Partnership Managers to create connection points between Debt Coaches, Debt Advisors and Case Officers

• Foster a healthy team culture within their immediate team and across the Hub through

• Regular and effective stand-ups and team meetings, which include connections with local CAP staff

• Encouraging engagement with wider CAP life and relevant regional events

• Monitoring, sharing and taking action based on the available data sources

• Bringing encouragement and challenge based on CAP’s cultural values, capturing and celebrating moments of faith.

• Champion the value of personal development by

• Onboarding new staff and supporting them through their probation and sign-off process through regular reviews and goal-setting

• Facilitate team member engagement with CPD training and invest in long-term development through annual appraisals and development reviews

• Invest in their own personal development and attend relevant training within Service Delivery and across CAP

• Any other tasks relating to these or other operational functions of the charity that are seen as necessary by your line manager.

Manager accountabilities

• Manager is proactive in creating a culture of personal development in the team, including but not limited to conducting Annual Appraisals and Development Reviews (AADs), and coaching style catch ups for every direct report

• Manager is a secure and honest leader, able to acknowledge mistakes, lead with vulnerability and build a high trust team

• Manager has excellent written and verbal communication skills and can tailor these to the audience and situation as needed

• Consistently and professionally articulates the needs of the team to wider stakeholders, whether as part of specific projects or business-as-usual tasks

• Manager is able to balance team workloads, boundaries and health using appropriate and effective strategic methods such as LEAN, problem definition and ideation tools

Measurable outputs:

• New staff members signed off within the expected timeframes and existing staff signed off on new processes/initiatives as required. Creating personalised action plans where appropriate to support staff members to achieve their goals.

• Signed off team members proficient in meeting their expected level of outputs and the quality standards expected for their role. If these are not achieved, ensuring effective performance management processes and personalised action plans are in place.

• Hub rota management and resource collaboration carried out effectively to enable service level agreements to be maintained at agreed levels.

• Deliver on responsibilities assigned by the Senior Hub Delivery Manager or Senior Head of Services.

• Demonstrable use of effective development tools such as catch ups, coaching, performance reviews, appraisals and development reviews, ensuring engagement and attendance with the CPD programme. All team members achieved their CPD goals.

• Effective allocation of time for personal development, both personally and for team members. Examples include, self development, attending and contributing to peer learning sessions both within department and charity wide, and participation in broader training provided by People Transformation

Skills required

• Confident decision maker

• Excellent communication at all levels

• Ability to produce excellent results through the use of team dashboards

• Ability to lead a team in actively promoting the cultural values of CAP

• Ability to develop strengths and skills in others

• Ability to challenge poor performance

• Ability to prioritise time, tasks and attention effectively in a pressured environment

• Able to hold a good balance between detail and the ‘big picture’

• Good strategic insight and understanding of organisational aims

• Ability to collaborate across teams and departments

• High emotional intelligence and ability to understand the human factors involved in the role

• Capable of maintaining own emotional wellbeing

• Skilled in techniques that assist in team strategy e.g. problem definition, ideation, LEAN methodologies

Experience

Essential

• Experience of delivering results in a service-based environment

• Experience of having to work using your own initiative

Desirable

• Experience of working within Service Delivery, and CAP debt help procedures

• Experience of leading and managing a team of staff

• Experience of leading teams to meet key objectives or targets

• Experience of working with regionally based staff, or delivering a service in partnership with locally based staff

• Understanding of working with local churches

Culture

Working at CAP is more than a job; it’s a commitment to a community and movement. We believe that a healthy culture is the fuel for our mission. This means we prioritise 'spiritual rhythms' in our week—including dedicated time for morning prayer, worship, and team huddles. We are a 'joy-filled' office, which means we celebrate every win, from a client becoming debt-free to a colleague’s personal milestone. We expect our team to be 'all in'—not just in their tasks, but in contributing to a supportive, laughter-filled, and prayerful environment.

CAP is a mission-driven, fast-paced, and deeply relational environment. You will find a culture that prioritises:

• Spiritual Rhythms: We start our days with prayer and worship, staying connected to our 'Why.'

• Celebration: We are 'Debt-Free' obsessed. We ring bells, share stories, and celebrate transformation.

• Collaborative Bravery: We tackle big problems (like UK poverty) by working across teams and daring to try new things.

• Inclusive Belonging: We want you to bring your whole self to work, knowing you are valued for who God made you to be.

Other Responsibilities

• Being willing to pray with each other and fully engaged with our Christ-centred culture.

• Encouraging friends, family and other contacts to support the charity through the Life Changer programme and other fundraising initiatives.

• Attending annual CAP staff conferences and team revive days.

• Completing all compulsory CAP training within given timescales.

• This role falls within the scope of the FCA’s conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules.

The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment and may change from time to time to reflect changing circumstances.

• The candidate must be able to give both verbal assent to and practical demonstration of Christians Against Poverty’s Statement of Faith

• Must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of one's own personal faith and in line with CAP’s Statement of Faith.

All adults working in or on behalf of CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes:

• A responsibility to ensure a safe environment in which CAP services can be delivered.

• Identifying children and adults where there may be safeguarding concerns.

• Following the CAP Safeguarding policy in addressing any concerns appropriately.

Educational requirements

• A Levels or equivalent