Regional Support Coordinator

Proficient in MS Office applications and with excellent IT skills, we are looking for a problem solver with a proactive, innovative and dedicated approach to completing work. Good communication and interpersonal skills are essential as well as an ability to take the lead on task completion activities, with minimal supervision and the ability to work as part of a team.

It is also important that you share our company values which are at the heart of everything we do and ensure that we deliver high quality, consistent care and support.

To act as the initial point of contact for enquiry management including telephone and emails both incoming and outgoing  Development of internal process for enquiry management, referral capture and bookings  Ensuring professional and efficient customer service to visitors and staff utilising marketing and branding materials  Data input, recording, analysis and report creation, utilising internal systems and databases as required  Work towards continuous development/improvements of systems and databases  Coordinating incoming and outgoing correspondence as directed by the needs of the service  Work towards the development of coherent and consistent filing management and document control for services across Scotland  Proficient use of all Microsoft Office Applications (Word, Excel, PowerPoint and Visio) and the presentation of information  Portraying a positive and professional image of Community Integrated Care at all times

Liaise directly with internal and external parties to communicate regional updates as appropriate ensuring the effective, efficient and timely flow of information to and from the service  Record, monitor and update service quality requirements, accessing our internal IT System (Q�Pulse) as required  To attend and participate in organisational supervision processes in line with the policies and procedures  Attend, minute and follow up actions for localised team meetings or service specific meetings • Order goods and materials using the on-line system for re-ordering  Identify ways to maximise income/reduce unnecessary outgoings and work with the Service Manager / Head of Service to ensure the region is operating within budget  Keep up to date on the most efficient use of office equipment  Prepare monthly statistical reports for the Service Manager / Head of Service  In line with Health and Safety requirements, staff are expected to treat all property and equipment with care and to use and store correctly, reporting any faults where necessary in line with company policy  Collate and update report information to compile weekly summary documents for the service  Assist with financial management protocols for the service  Support the Service Manager / Head of Service in ad hoc service projects such as research, review, data collation and report development to a high standard  Organise and maintain an efficient filing system for all associated projects