Regional Navigator March 2026

Regional Navigator (Infected Blood Psychological Service)

Salary: £13,110.32 per annum (full time equivalent £26,949 per annum)

Click here to see the range of benefits we offer

Hours: 18 hours per week (can be adjusted within reason to suit individual circumstances)

Base location: Based at one of our branches and home working* with travel across the East Midlands (including to Leicester Royal Infirmary)

Contract: Fixed term maternity up to 6 months

Who We are:

Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help. Last year we supported over 31,000 people across Leicester and Leicestershire, securing them £14 million in additional income.

About the role:

The infected blood scandal has had a devastating, lifelong impact on thousands of people. For those affected in the East Midlands, we are looking for a compassionate and resilient individual to act as their trusted guide and advocate.

As a Regional Navigator, your job is to chart a course for people through incredibly complex challenges. You will be their single, consistent point of contact, helping them navigate a system that can be overwhelming.

Your work will be a unique blend of practical support, compassionate guidance and community building. One day you might be providing advice on welfare benefits or housing, the next you could be liaising with our specialist multi-disciplinary team to coordinate care, and another day you might be helping to establish a peer support group for those affected to connect with each other.

About you:

This role requires a combination of heart and head. You might be the right person if:

• You are an exceptional listener, able to communicate with deep empathy and patience, especially when discussing sensitive and traumatic experiences.
• You are a natural problem-solver, able to research and understand complex information to find practical, real-world solutions for people.
• You are emotionally resilient, with the ability to manage difficult conversations and be a calm, steady presence for people in distress.
• You have experience working with vulnerable people, perhaps in a healthcare, social care or advice setting.

Direct experience in providing formal advice is not essential. What matters most is your aptitude and attitude. We will provide a comprehensive, in-house training programme to give you all the technical knowledge you’ll need to excel.

This is demanding work, but you will be fully supported. You will work as a key part of a dedicated team and have the autonomy to make a real difference to a community that needs it.

What it’s like to work with us:

We’re a team that looks out for each other. The work we do is important and can be tough, so we’ve built a community where collaboration and support come first. We’re serious about helping you grow, with ongoing training and development to help you build your skills.

Your voice matters here. We want you to share your ideas and challenge us to be better. It’s an exciting time to join us as we continue to grow, and you’ll have a real opportunity to help shape the future of our services and make a lasting impact in our community.

How to Apply:

Closing date for applications: 8th March  2026

Planned date(s) for interviews: 16th March 2026 (Citizens Advice Leicestershire, 1st Floor York House, 91 Granby Street, Leicester, LE1 6FB)

Before you apply, please read our staff recruitment pack, full job description and person specification, and application guidance notices.

This post is subject to a text Disclosure and Barring Service check. 

We are an equal opportunities employer and welcome applications from all backgrounds. We are looking for people who share our values – We Care, We Help, We Excel, and We Challenge — and who want to make a positive difference.

If you have any issues submitting your application or have any questions, please get in touch: