Refuge Support Officer

Ref.:

PERSON SPECIFICATION

Job Title:

Refuge Support Officer

Location:

WAL Refuge and Offices

Values and Behaviours:	E	D	Method of Assessment
Ability to demonstrate understanding and to apply our Organisation's Values. These are embedded in all roles and
applicants must evidence how they align to these values as part of the application process.
Our Values:
• Diversity & Inclusion
Collaboration ●
Advocacy ●
Innovation ●

Knowledge and Qualifications:	E	D	Method of Assessment
Relevant qualification at level 3/4 or above in Social Care, Health Care or Community Work			A/I
A good standard of general education (GCSE or equivalent in Maths and English)			A/I
Counselling qualification or skils gained through active practice			A/I
Knowledge and understanding of domestic violence and the work undertaken by WAIL to support and empower women to move forward after fleeing from abusive relationships	√		A/I
Knowledge of interventions which may be used to support women with domestic violence, substance misuse, alcohol dependency and/or mental ill health. Knowledge of Person-Centered and Trauma Informed Work Practices.	√	√	A/I A/I
Recent and Relevant Experience:	E	D	Method of Assessment
Demonstrable experience of working with vulnerable individuals and/or families that may have experienced domestic abuse, homelessness, sexual exploitation, or mental health issues.			A/I
Helping vulnerable people to identify personal goals and supporting them through a process of change.			A/I
Managing complex and dificult situations in relation to people.			A/I
Liaising with and coordinating the work of a number of individuals and/or agencies to achieve effective outcomes			A/I
Experience of working in a multi-agency environment, particularly in relation to the provision of services to those affected by homelessness, substance misuse, alcohol dependency and/or mental ill health			A/I
Experience of planning and managing own workload			A/I
Experience of working closely with partnership agencies			A/I
Experience of working with and overseeing the activities of volunteers		√	A/I
Skills & Competencies:	E	D	Method of
Excellent written and verbal communications skills and the ability to produce reports, letters and presentations to a high standard	√		Assessment A/I
Excellent interpersonal skills with the ability to develop and maintain relationships with staff and key stakeholders			A/I
The ability to undertake research and to manage information effectively			AI
Ability to identify problem areas, make recommendations and create support plans to enable positive changes			A/I
Ability to understand and react to the needs of vulnerable families.			AI
Ability to handle difficult situation with sensitivity			A/I
Ability to organise and maintain high quality case records in line with agreed protocols			AI
Demonstrable problem-solving and analytical skils with the ability to work within a solutions-focussed approach			A/I
The ability to work both independently and as an integral part of a small, multi-disciplinary team; able to quickly understand and meet			A/I
the needs of the Organisation and those associated with WAIL IT Literate with highly developed skills in a range of software packages including Word, Excel and E-mail			AlI
Understanding issues of data protection, data sharing protocols, client confidentiality and professional boundaries			A/I
Evidence of continuing professional development and relevant qualifications/training			A/I
Other:	E	D	Method of Assessment
Due to the sensitive nature if this role we wil be considering female applicants only for this post in accordance with the provisions of the Occupational Requirement (Equality Act 2010, pursuant to schedule 9 part 1)	√		A/I
The postholder must be willing to work outside of their normal hours if required.	√		A/I
A valid driving licence with access to a car for business use			A/I
Willingness to carry out the policies and procedures of WAiL, and to work to agreed guidelines and codes of conduct	V		AI
A commitment to participating in fundraising and promotional activities as required by WAiL and an understanding of working in the third sector			A/I
A commitment and wilingness to undertake appropriate development to enhance professional practice	√		A/I

Key –

[E] = Essential Criteria

[D] = Desirable Criteria

Method of Assessment

[A] = Application Form

[I] = Interview