Refuge Family Support Worker
Refuge Family Support Worker
- Location:Pontypool, Torfaen, United Kingdom
- Earnings:£23500.00 to £24000.00
Salary: £23,500 (Rising to £24,000 after 6 months’ probation)
Covering: Torfaen Based in our Torfaen Hwb
Contract Type: Permanent subject to ongoing funding
Hours & working Pattern:14 hours per week. Monday to Friday, hours spread over 3-4 days a week, flexible in approach and day preference
All team members must work flexibly on occasions to meet the needs of the Charity and the people we support
Accountable to:Children and Young Persons Services Manager
Purpose of the post:Provide specialist VAWDASV support to children and Families who are affected by Domestic Abuse and sexual violence and/or are at high-risk of serious harm who are living within refuge accommodation.
Cyfannol Women’s Aid implements support for children and young people who have experienced or witnessed domestic abuse. We deliver tailored and individual pathways for children and young people that build on their strengths. Support provided is person-focused and trauma-informed.
The support offered will include 1-2-1 intensive support, Positive and engaging holistic activities.
Group work focuses on building self-esteem, communication skills, supports emotional regulation, and we also provide support around adolescent-to-parent violence (aged 0 to 16)
This role will support the parent with all family and child related support.
Specific responsibilities:
Work with families, children, and young people in a trauma-informed, empowering, and solution-focused approach
To engage with children, young people, and their families, carry out person-led assessments of risks, needs, and strengths.
To develop a person-led, detailed support package for the child/young person, identifying goals, aspirations, and needs.
Facilitate 1-1 support and group activities with children and young people in refuge who have experienced or witnessed domestic abuse as required.
Support families in identifying and addressing issues relating to their children and support resilient and healthy relationships, and the welfare of children and young people.
Work with children and young people in an empowering, solution focused and individually appropriate engaging manner, building positive relationships based on trust and respect.
Working and supporting children and young people who are residing in our refuge accommodation project in Torfaen.
Hold house meetings where the children and young people can contribute to the feedback and support to implement changes to the refuge accommodation. Promoting participation and coproduction.
Attend and advocate for young people at multi agency meetings
Provide practical and emotional support, including advocacy and signposting to access wider services (health, CAMHs, education, health, youth provision, housing & welfare).
Work alongside young people in developing resources, group sessions, and toolkits.
To liaise with the HSG community STAR group support worker and submit referrals to the STAR group program.
Prioritising and managing caseloads in line with packages of support and support plans
Ensure accurate and timely records are maintained in relation to all aspects of the service and case work, including inputting information into our Information Management System.
To be fully aware of the child and adult safeguarding policy and procedures and report to line manager any concerns in this area.
To advocate on behalf of parent, children and young people and ensure that children feel safe, supported and listened to within our service and in dealings with other agencies.
To participate in meetings, encourage children and young people to participate in and give feedback on service provision.
Undertake any work requires that supports the parent with child related matters. Such as information and support on routines, positive behaviour management, emotional regulation tips and exercises, healthy eating, potty training tips and social inclusion and more.
Complete safety plans and risk assessments which align with activities that will be completed, trips, days out and events.
Assist in qualitative and quantitative data collation.
Promote the service in the local area.
General responsibilities:
Actively contribute to the achievement of Cyfannol Women’s Aid’s Mission, Vision, Aims, Goals and Objectives ensuring your work reflects our commitment to trauma informed practice.
Demonstrate and positively promote Cyfannol’s core values of compassion, integrity, and equity in all aspects of your role.
Proactively promote equality of opportunity, challenging and addressing discriminatory practices wherever they arise.
Represent Cyfannol Women’s Aid professionally at external meetings, public events, conferences, and similar forums, safeguarding and enhancing the organisation’s reputation.
Participate fully in team meetings, management supervision, clinical supervision and relevant training to support continuous learning and development.
Work in accordance with Cyfannol’s policies and procedures, ensuring safe, ethical, legally compliant and consistent practice.
Contribute to Cyfannol’s environmental goals by participating in carbon-reducing initiatives, including the organisation’s pledge campaign
Undertake any other reasonable duties required to support the effective delivery of support services and the wider aims of the organisation
It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.
This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use
Closing Date: 3rd April 2026
We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled.
Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is requireed for all posts.