Referral and Allocation Co-ordinator  

Salary:  £27,180 – 33,580 per annum depending on experience 

Hours: 35 hours per week 

Contract: Permanent 

Location: Worcestershire 

Job Reference Nr:  1726

Are you passionate about making a real difference in people’s lives? At Cranstoun, we are a social justice charity with a global ambition: to be a world-class leader in rebuilding lives. We are looking for a Referral and Allocation Co-ordinator to join the Cranstoun Worcestershire drug and alcohol treatment service.

Cranstoun Worcestershire delivers services across the county, working with partners to support individuals affected by drug and alcohol use. This is a key role at the front door of the service, combining operational coordination with leadership responsibility to ensure people can access support quickly and effectively.

We are looking for an organised, proactive individual with experience in health and social care, who has experience of managing and coordinating a high-volume referral system or similar core service pathway.

You will oversee referral and allocation processes across the service, ensuring timely assessment, prioritisation and allocation to the right teams. You will manage demand, monitor referral volumes, and work with operational leads to address pressures and maintain a consistent flow into treatment.

Alongside this, you will take a lead role in supporting colleagues to improve decision-making at the point of referral, promoting high standards of practice, consistency, and accuracy in recording and allocation processes. You will also contribute to service improvement by reviewing pathways, identifying trends, and working with partners to enhance referral quality.

For further information please contact Lisa Dowd, Deputy County Manager ldowd@cranstoun.org.uk

All post holders may be required to work some evenings, to meet our service delivery requirements. The core service operates Monday to Friday, 9am – 5pm.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage. 

All posts are subject to an enhanced DBS Disclosure. 

To apply for this role, please submit your CV, along with a Cover Letter outlining your skills, experience, relevant qualifications and values fit for the role to hr@cranstoun.org.uk. Please ensure you clearly state the Job Reference Number on your Cover Letter. 

Closing da te: 5th July 2026 

Interview Date: Week commencing 13th July 2026