Recovery Worker

Job Introduction

Phoenix House is a newly refurbished, stunning Edwardian property in South Manchester, offering a high‑quality therapeutic living environment for adults with mild to moderate mental health needs and learning disabilities. The house accommodates five residents, each with their own room within a safe, supportive, and recovery‑focused shared home.

This innovative service supports adults—many with histories of trauma or criminal justice involvement—to rebuild stability, improve mental health, develop independence, and safely reintegrate into the community. Outcomes include improved wellbeing, reduced risk, enhanced life skills, and meaningful progress towards independent living within 18–24 months.

Our approach is:

• Person‑centred
• Trauma‑informed
• Strengths‑based
• Focused on recovery and empowerment

Role Responsibility

As a Recovery Worker, you will work at the heart of the new Phoenix House team, helping to shape the therapeutic culture of this flagship service. You will support residents to achieve sustainable recovery, develop independence, and make positive life changes.

Key Responsibilities

You will:

• Provide daily emotional and practical support within a calm, therapeutic, homely environment
• Deliver structured key‑working sessions that promote recovery, resilience, and wellbeing
• Support residents to build independent living skills, routines, and confidence
• Work collaboratively with Manchester City Council, Probation Services, Positive Pathways Social Workers, mental health and substance use professionals
• Support risk management processes including safeguarding, MAPPA, and personalised support planning
• Promote community integration, education, volunteering, and healthy social networks
• Contribute to maintaining a positive, safe, and enabling shared living environment
• Keep accurate records and uphold high quality standards
• Model the values and culture of a newly established, high‑quality supported accommodation service

The Ideal Candidate

You’ll be someone who brings compassion, consistency, and emotional resilience to your role. You understand the value of relationships, structure, and stability in someone’s recovery.

Essential:

• Experience supporting people with mental health needs, learning disabilities, or complex backgrounds
• Understanding of trauma‑informed care and strength‑based approaches
• Ability to support individuals with varied risk profiles and complex life experiences
• Good communication, empathy, and teamwork skills
• Ability to remain calm, supportive, and professional in challenging situations

Desirable:

• Experience in supported accommodation, recovery services, or forensic pathways
• Knowledge of criminal justice systems, probation, or MAPPA

Relevant care or mental health qualification

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.

You will get 31 days’ paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

Turning Point

Apply