PLEASE NOTE THAT THIS IS A FULL-TIME OFFICE BASED RECEPTIONIST POST. THERE IS NO HYBRID WORKING OPPORTUNITY IN THIS ROLE

Manage reception - taking calls, enquires and public area
Managing room bookings for meeting rooms and sensory rooms
Managing some health and safety checks of building
Supporting other administration staff
Checking mail and post
Induction on staff around building
Any other duties as requested by management

Administrative Job and key responsibilities:

Accurately input and maintain service user data across systems and trackers, ensuring accuracy, consistency, and data integrity.
Process referrals received from across Birmingham from multiple sources, maintaining accurate and up-to-date records across systems, and following up on any missing or unclear data as required.
Run reports and collate data to support quarterly contract monitoring and performance reporting.

Monitoring and Quality of Service:

Act appropriately and within policy & procedure with any representation or complaints, from any source, in a fully compliant and professional manner to ensure that concerns are addressed, resolved, and documented in line with relevant Children's Services Policies
Safeguarding – ensuring active engagement is maintained in the interests of the child at all levels and that all issues are dealt with comprehensively and compliantly to Barnardo's policy and procedures.
Attending team meetings, actively preparing, and contributing to supervision with line manager and being able to reflect on practice and learning.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application.

Workplace Offer: What it means for you

Barnardo's require colleagues to be UK residents, based in the UK and to complete their roles from within the UK (with the exception of colleagues providing Barnardo's services in Jersey and colleagues who live in the Republic of Ireland providing services in Northern Ireland)

Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
Service related sick pay from day 1
Cycle2work scheme
Interest free season ticket loans
20% discount at Barnardo's stores
Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
Free access to round the clock employee assistance program for advice and support
Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Reference number:23338
Job Title:Receptionist/Administration Assistant
Location:Birmingham Locality Services
Contract type:Permanent
Hours:36.25
Salary:£25,354 (FTE)
Closing Date:26 July 2026
Interview Date:03/08/2026

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Receptionist/Administration Assistant

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