Receptionist

Receptionist
Sue Ryder Thorpe Hall Hospice
Thorpe Rd, Longthorpe, Peterborough PE3 6LW
16 hours per week (including some weekends)
£12.21 per hour (plus 30% enhancements for weekends)

Be there when it matters

There has never been a more important time to provide high quality, specialist end-of-life care to support patients and their families.

About us

Sue Ryder Thorpe Hall Hospice is the only specialist palliative care inpatient unit in Peterborough. We support people aged 18 and over who are living with life-limiting conditions such as cancer, heart failure and lung disease.

The expert team on our inpatient unit combine specialist medical care for managing pain and other symptoms, with emotional, practical and spiritual support. Our wellbeing and community support team are here to listen too

Our Hospice at Home service is available seven days a week and provides care to patients with a life limiting illness who wish to be cared for at home at the end of their life

About the Role

Sue Ryder Thorpe Hall Hospice is looking for experienced and welcoming Receptionist to join our friendly team. It is a great opportunity to use your administration skills and also provide front of house support at the Hospice. The role has lots of variety. Some Duties and responsibilities below:

• Ensure all visitors are processed according to procedure
• Receive all incoming telephone calls and transfer or take messages as appropriate
• Deal with incoming and outgoing post and deliveries
• General clerical/administration duties
• Occasional cash handling


About you

You will be a professional and well-presented team member with excellent interpersonal skills as well as proficient in the use of IT and Telephone systems.

• Excellent telephone manner and “Front of House” customer service skills
• Good interpersonal skills
• IT literate
• Highly organised and able to act on your own initiative and prioritise work load
• Experience of using SystmOne would be an advantage.

Essential minimum criteria

Experience of working in a similar customer facing role
Experience working with basic administration
Working knowledge of common IT applications


Benefits

• Enhanced pay for unsociable hours
• Company pension scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.


For more of our employee benefits please visit our website:
www.sueryder.org/jobs/careers-in-palliative-care/benefits-of-working-for-sue-ryder/

Our commitment to equity, diversity and inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

If you require support to compete an application or participate fully in the interview process, please email recruitment@sueryder.org.

Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.

For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion

Join us in creating a culture where everyone feels respected, valued, and able to thrive.