This role requires flexibility to work across a rota covering reception services. Shifts include:06:30-14:30, 08:00-16:00 and 12:00-20:00pm

Nuffield Health is Britain's largest not-for-profit healthcare organisation. Join us as a Receptionist at our Bristol Hospital and play your part in delivering an exceptional experience for every patient, visitor and consultant who walks through our doors.

As the first point of contact for our hospital, you will provide a warm and professional welcome while supporting both the Main Reception and Outpatients Department. This is a varied role that combines exceptional customer service with administrative support, helping to ensure every patient journey runs smoothly from arrival through to departure.

We are looking for a customer-focused and organised individual who enjoys working with people and thrives in a busy environment. You will play a key role in creating a positive first impression of the hospital, supporting patients, visitors, consultants and colleagues while ensuring the efficient day-to-day operation of reception services.

• Help patients, visitors and consultants feel welcome, comfortable and supported when they visit the hospital.

• Deliver exceptional customer service, using empathy and professionalism to build positive relationships with patients and colleagues.

• Support both the Main Reception and Outpatients Reception areas as required.

• Welcome patients in person, directing them to the appropriate waiting areas, departments and facilities.

• Answer telephone calls, respond to enquiries and action requests in a professional and timely manner.

• Book, amend and confirm appointments using hospital systems.

• Register patients accurately, ensuring personal, insurance and billing information is up to date.

• Process patient payments and card transactions in line with hospital procedures.

• Prepare and manage clinical paperwork, referral forms, charge sheets, patient packs and terms and conditions documentation.

• Maintain accurate patient records and complete administrative tasks including scanning, filing and data entry.

• Work closely with consultants, clinical teams and administrative colleagues to ensure clinics and departments run smoothly.

• Manage competing priorities while remaining calm, professional and focused on delivering an excellent patient experience.

• Handle confidential information in accordance with hospital policies and data protection requirement

Successful candidates will be expected to work a mixture of these shifts based on the needs of the business.

To succeed as a Receptionist, you will be passionate about customer service and enjoy working in a fast-paced environment where no two days are the same.

You will also have:

• Previous reception, administration or customer service experience, ideally within a healthcare, hospitality or service-led environment.

• Outstanding customer service skills with a friendly, professional and approachable manner.

• Excellent verbal and written communication skills.

• Strong organisational skills and attention to detail.

• Good IT skills, including experience using Microsoft Office applications.

• GCSE English and Maths (Grade C/4 or above) or equivalent.

• The ability to prioritise workload and remain calm under pressure.

• Experience handling payments and card transactions would be advantageous.

• A flexible approach to working hours and shift patterns.

• The ability to work independently and as part of a team.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Bristol Hospital

Situated in the beautiful village of Clifton, Nuffield Health Bristol Hospital – The Chesterfield has a long and distinguished history of looking after the people of Bristol. With the latest equipment and facilities designed to meet the needs of our patients, we are constantly developing our services to ensure our patients receive the finest quality treatment.

Our 30-bed private hospital houses three digital theatres and combines leading-edge clinical facilities with an outstanding customer experience.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early where we have received an exceptionally high volume of applications.

Rewards & Benefits

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

*eligibility criteria applies.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.

Relevant Stories

Sharing memorable experiences.

Hints & Tips

Help with your application.

Once you’ve found the right role for you, you can apply online. All you need to do at this stage is submit your CV, a covering email, and a few personal details.

Our recruitment team screens all of the applications we receive. So, if they see that you’ve got the right sort of skills and experience needed for the role, your details will be passed on to the relevant hiring manager. Then, if you fit all the criteria at this stage, you’ll be invited to take part in a video, telephone or face-to-face interview.

CV

Think about the skills and qualities asked for in the job description and show how you’ve applied those same skills and qualities in other roles. Focus on the things that will make us want to see more of you.

Covering email

Your CV will contain details about why you’d be a good fit for the role, but it’s well worth adding a short, snappy paragraph pulling out the two or three most compelling reasons as to why you’d be perfect for the job in your covering email..

Video interview

The video interview lasts 15-20 minutes if you get to this stage. On the day, look the part, be aware of your surroundings and practice your answers to feel prepared. Most of all, relax and be yourself.

DBS Checks

Some of our roles require a DBS check and they are processed through the Disclosure and Barring Service (DBS) as part of the recruitment process. These checks are to assist employers in making safer recruitment decisions. However, a check is just one part of robust recruitment practice.

Documents

You could be asked to provide proof of vaccinations as part of our Occupational Health pre-employment screening. We know it can be time consuming to get this information if you don’t already have it to hand, so we encourage you to start preparing this information to avoid any delays to the onboarding process.

Your current studies

If you are currently undertaking any strudies, education or apprenticeships, its worth noting there are some training provider we're not partnered with, and therefore potentially unable to support your continued learning. Ensure you share this at interview and for queries contact psc@nuffieldhealth.com

Feedback on applications

Due to the volume of applications we receive we are unable to provide individual feedback from an inital application.