Receptionist

THE BALSAM CENTRE
BALSAM PARK
WINCANTON
SOMERSET
BA9 9HB

JOB DESCRIPTION

The  Balsam  Centre  charity  provides  a  Healthy  Living  Centre  for  the  people  of  Wincanton  and
South Somerset.

Its aim is to reduce health and social inequalities and improve the quality of life for people living
in its area of benefit.

Job Title
Responsible to
Work Base
Hours
Salary

Receptionist
Centre Administrator
The Balsam Centre
7.5 hrs per week
£13 per hour

Main Purpose of Job:
The Receptionist has a key role in ‘Front of House’ as the first point of contact for people coming
into the Centre. S/he will be based in Reception and will be responsible for the routine running of
Reception on a Friday.

Main Responsibilities and Duties:

•  Answering telephone calls and emails and meeting, greeting and directing visitors/users

of the Centre

•  Managing and update booking diary using Hallmaster software
•  Take and record donations and payments using SumUp machine
•  Sort and distribute incoming post and deliveries and dispatch outgoing post
•  Register people onto Centre activities using Charitylog
•  Ensure users’ room requirements are set up with furniture, equipment and refreshments

as necessary

•  Ensure Reception area is tidy and posters and displays are in date
•  Ensure cleanliness of staff kitchen throughout the day, loading and unloading dishwasher

as necessary

•  Record daily fridge temperatures in upstairs and downstairs kitchens
•  Carry out weekly fire alarm testing

•  Act as Fire Warden and assist in 6 monthly fire evacuation
•  Taking initial enquiries and forwarding as appropriate for Open Mental Health and

Wellbeing Workers

•  Order stationery, cleaning and other supplies liaising with Lead Receptionist
•  Handle and record small cash and cheque payments
•  Maintain office equipment including photocopier and overseeing internet café computer
•  Liaise with Caretakers to ensure the building is kept clean, tidy and well maintained and

cover for evening bookings

•  Liaise with Centre Administrator, Finance Manager and other Reception staff to ensure

the smooth running of the wider Centre

•  Any other duties that may reasonably be requested
•  Ensuring that the values of The Balsam Centre are promoted at all times
•  Functioning as a member of the team.  Members of the team have collective responsibility

for the day to day running of The Balsam Centre

PERSON SPECIFICATION,
Knowledge, Skills and Experience:

The job requires the post holder to be physically active with the ability to set up, move
and dismantle chairs, tables and items of equipment e.g. projector, screen, flipchart.

Manual handling training will be provided.

Essential

•  Strong interpersonal skills
•  Strong organisational skills
•  Good standards of literacy and numeracy
•  An understanding of Health & Safety issues
•
•  Ability to work as part of a team
•  Experience of working with people with a wide range of health and social needs

IT literacy

           Desirable

            Experience of working with people with specialist support needs

DATA PROTECTION ACT 1998 / GENERAL DATA PROTECTION REGULATION 2018

All employees who are involved in the processing or handling of computer data have an obligation to
comply with the terms of the Data Protection Act 1998 and the General Data Protection regulation
2018

All staff working on Reception are responsible for the following:

•  To actively foster a culture that values and protects information.
•  To ensure against inappropriate access to this information.
•  To be aware of what information is held, who has access to this information and why.
•  To understand the risks associated with loss of confidentiality, integrity or availability of this

information.

•  To be aware of the process for reporting any incidents or concerns regarding access to or

storage of this information.