Receptionist

Job Description for Receptionist

Purpose:

To  serve  customers  at  Reception,  managing  all  administrative  aspects  and  functions  of  the
Reception department at Plas Madoc Leisure Centre. Overseeing all general office administration
tasks, managing the day to day office environment, managing block bookings.

Reports to: Sales, Marketing & Admin Duty Officer

Salary: TBC

Pattern of work:

You will be required to work a rota which will include evenings, weekends and bank holidays.

Key responsibilities:

Operational and administration

•  To  work  shifts  on  Reception,  answering  telephone  calls,  transferring  calls  to  relevant

colleagues and taking messages where appropriate.

•  To manage all pay as you go bookings and payments for activities taking place in the Centre.

•  Be accurate when handling cash and have excellent attention to detail.

•  To  respond  to  or  forward  Plas  Madoc  Leisure  Centre  emails  from  members  of  the  public,

clients, associated organisations and suppliers in accordance with instructions.

•  To  field  enquiries  for  block  bookings,  placing  bookings  and  maintaining  a  waiting  list,

maximising the usage of all facilities at all times.

•  Confirm  all  block  bookings  and  one-off  event  bookings  in  writing.  Coordinating  the  relevant

information to the relevant departments.

•  To keep and maintain records of block bookings payments and chase outstanding payments.

•  To  support  the  maintenance  of  the  membership  scheme,  processing  new  members  and
managing the administration of the membership forms, including the maintenance of the direct
debit system.

•  To attend meetings as required.

•  To support your line Manager in the administration of all events and tournaments.

•  To maintain good working relationships with outside agencies and the general public in order to

uphold the Centre’s image.

Special conditions

•  To carry out such duties as may be determined by the Senior Management team.

General responsibilities:

•  To  maintain  the  highest  standard  of  professional  conduct  at  all  times  with  customers,

colleagues, stakeholders and the general public, both at work and socially.

•  To make a contribution to sharing ideas, knowledge and best practice to ensure the long term

success of Plas Madoc Leisure Centre.

•  To adhere to employment policies as detailed in the Employee Handbook.

•  To  follow  all  health  &  safety  procedures  in  order  to  ensure  the  safety  of  you,  colleagues,

customers and others who may be affected by your behaviour.

•  To  uphold  Plas  Madoc  Leisure  Centre’s  commitment  to  equality  of  opportunity  to  all  by

following the Equality & Diversity Policy.

•  To support Plas Madoc Leisure Centre in achieving its environmental aims and objectives.

Person Specification

Qualifications or Training:

•  Must have GCSE’s or equivalent including Maths and English

Practical Skills:

•  Must have strong organisational skills

•  Must be able to communicate with a wide range of people effectively at all levels, both orally

and in writing

Personal Qualities & Attributes:

•  Must be able to work unsupervised and to agreed outcomes

•  Must  have  a  thorough  and  accurate  approach  to  all  work  with  the  ability  to  apply  set

procedures

•  Must  have  a  flexible  and  adaptive  attitude  to  change  and  do  everything  to  make  new

approaches and methods work

•  Must be able to work in a busy environment

•  Must be able to work as part of a team

•  Must have an open, honest, approachable and pleasant, friendly personality

•  Must be confident and professional

•  Must ensure personal appearance is of the highest standard of tidiness and hygiene

•  Must  accept  the  importance  of  maintaining  and  improving  standards  and  strive  to  exceed

expectations at all times

Person Specification for Receptionist

Experience:

•  Must  be  able  to  demonstrate  administrative  experience  within  a  public  or  private  sector

organisation

•  Must be able to demonstrate a clear understanding of customer needs.

•  Should  ideally  be  able  to  demonstrate  experience  of  working  within  a  busy  leisure  centre

environment within the public or private sector.

•  Should  ideally  be  able  to  demonstrate  a  understanding  of  how  a  third  sector  organisation
operates;  be  sympathetic  to  the  aims  of  Splash  Community  Trust;  and  be  sensitive  to  the
political nature of the organisation

Qualifications or Training:

•  Must have GCSE’s or equivalent including Maths and English

•  Should ideally have relevant IT qualifications

•  Should demonstrate evidence of Continuous Personal Development

Practical Skills:

•  Must have strong organisational skills

•  Must be able to communicate with a wide range of people effectively at all levels, both orally

and in writing

•  Must have excellent Information Technology skills

•  Most be accurate

Personal Qualities & Attributes:

•  Must be able to work unsupervised and to agreed outcomes

•  Must  have  a  thorough  and  accurate  approach  to  all  work  with  the  ability  to  apply  set

procedures

•  Must  have  a  flexible  and  adaptive  attitude  to  change  and  do  everything  to  make  new

approaches and methods work

•  Must be able to work in a busy environment

•  Must be able to work as part of a team

•  Must have an open, honest, approachable and pleasant, friendly personality

•  Must be confident and professional

•  Must ensure personal appearance is of the highest standard of tidiness and hygiene

•  Must  accept  the  importance  of  maintaining  and  improving  standards  and  strive  to  exceed

expectations at all times