Head Office

Reception Team Leader

Reception Team Leader

Guildford Nuffield Hospital  | Reception | Permanent | Full time   

Up to £32,000 depending on experience   

37.5  hours per week  

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

We are looking for a customer-focused Team Leader with excellent customer engagement skills, a commitment to delivering high-quality service, and a keen eye for detail. This role is responsible for managing and supporting our Front of House team, ensuring that every patient receives the best possible first impression of our hospital.

Based at Nuffield Health Guildford Hospital, the Front of House Team Leader is a key member of our hospital management team.

As our Reception Team Leader, you will:

• Lead initiatives to improve and maintain high levels of patient satisfaction.

• Manage and support the Reception team on a day-to-day basis.

• Ensure all patients are registered accurately and efficiently.

• Oversee telephone enquiries through the main switchboard.

• Deliver exceptional customer service at all times.

• Ensure Front of House processes are followed consistently and professionally.

• Support the development and performance of the Reception team.

• Maintain a welcoming, professional, and patient-focused environment.

Helping you feel good. 

Join Nuffield Health and create the future you want, today.  

Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.

It starts with you. 

Rewards & Benefits

Helping you be and feel your best.

Annual Leave

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

*eligibility criteria applies.

Financial Wellbeing

Cycle to Work Scheme

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.