Re-Engagement Peer Support Coordinator

Re-Engagement Peer Support Coordinator
North West London

At a Glance

Salary

Contract

Hours

Annual Leave

£32,000 (pro rata, 3.5 days per week)

12 months, subject to funding — with potential for extension

24.5 hours per week

21 days plus bank holidays (pro rata), plus office closure between
Christmas and New Year

Pension

8% total (3% employer, 5% employee)

Responsible to

Peer Learning and Partnership Lead

Base

Chelsea and Westminster Trust sites (Kobler Clinic, Dean Street, 10
Hammersmith Broadway, Twickenham) and Imperial NHS Trust sites (St
Mary’s Hospital), with some remote working and time at our office at 28
Charles Square, London

About Positively UK

Positively UK is a peer-led, peer-run organisation founded in 1987. Over 80% of our staff are living
with HIV. We were founded by people with HIV, for people with HIV, and that remains at the heart
of everything we do.

We work collaboratively with the NHS to ensure peer support can be accessed easily in clinics,
and we offer peer-led services in the community. Our support is holistic: we address the range of
needs people with HIV have, including information about HIV, emotional and practical support
including welfare, housing and benefits advice, and connections to community and groups.

We work and campaign to end stigma, and we organise a biannual National Conference of People
with HIV.

We believe that lived experience is the expertise that makes our work effective. If you join us, you
will be part of a community of peer workers who are passionate about ensuring that everyone with
HIV has the support they need to live well.

About the Project

Many people living with HIV in North West London are not currently in care. Some have drifted
away from services over time. Others face barriers that make staying connected feel impossible:

unstable housing, immigration insecurity, mental health challenges, substance use, poverty, or a
loss of trust in services that have not always served them well.

This project exists to find those people and walk alongside them back into care. We are building
a dedicated re-engagement team that brings together NHS clinicians, community organisations
and peer support. The peer worker is central to this model.

We  believe  that  someone  with  their  own  experience  of  living  with  HIV,  and  possibly  personal
experience of some of the barriers to staying in care, such as drug use, homelessness or navigating
the immigration system, would be ideal for this role. We need someone who understands what it
means  to  navigate  healthcare,  stigma  and  life’s  complications,  and  who  can  reach  people  that
services alone cannot.

The  project  covers  North  West  London  boroughs  including  Brent,  Ealing,  Hounslow,  Harrow,
Hillingdon,  Westminster,  Hammersmith  and  Fulham,  and  Kensington  and  Chelsea.  It  is  funded
until  2027,  with  a  possibility  of  extension,  and  delivered  in  partnership  with  Fast-Track  Cities
London, NHS North West London and the Find and Treat team, and community organisations:
Naz Project, PlusHealth and London Friend.

The Role

As Re-Engagement Peer Support Coordinator, you will work closely with a multi-disciplinary team
to  contact  people  who  have  been  out  of  HIV  care  and  support  them  to  come  back.  This  is
relational, community-facing work. You will meet people where they are.

The approach is trauma-informed and person-centred. You will work flexibly, meeting people at
times and in places that suit them, building trust through shared experience.

Reaching and Engaging People

•  Contact people with HIV by phone, text and email, using lists provided by partner

hospitals

•  Carry out community outreach to reach people who may not respond to direct contact
•  Conduct home visits and meet people in community settings where needed
•  Register clients into the service as appropriate

Supporting People Back into Care

•  Assess each person’s needs in a holistic, person-centred way
•  Co-create a wellbeing plan with each client
•  Signpost and refer to relevant services
•  Navigate the wider system, including other peer support provision
•  Provide intensive advocacy, including attending appointments alongside clients
•  Support access to welfare and benefits, housing advice and immigration advice

Identify safeguarding concerns and take appropriate action

•  Assist with hardship grants, UKBA/NASS letters and Care Act referrals
•
•  Maintain regular follow-up contact
•  With appropriate training, carry out basic health checks including taking bloods

Monitoring and Recording

•  Keep accurate electronic records using NHS systems
•  Use the wellbeing assessment tool consistently

Working as Part of a Team

•  Build strong working relationships with HIV clinics at Chelsea and Westminster Trust,

Imperial NHS Trust and London North West University Trust
•  Work alongside Peer Support Coordinators across all three trusts
•  Collaborate with partner organisations NAZ, PlusHealth and London Friend
•  Attend clinical meetings, supervision sessions and training

Person Specification

E = Essential   │   D = Desirable

Experience

Living with HIV, adjusted well to your diagnosis, and open about your status (positive for at
least 2 years)

Experience of providing peer support or advocacy

Experience of supporting people to navigate health, social care or voluntary sector services

Experience of supporting people with complex needs (e.g. mental health, substance use,
housing)

Knowledge

Strong understanding of the social, economic and psychological issues faced by people living
with HIV

Knowledge of statutory and voluntary services relevant to people with HIV in London

Understanding of health inequalities and how they affect communities affected by HIV

Awareness of benefits, housing and immigration systems

Skills and Approach

E / D

E

D

D

D

E / D

E

D

D

D

E / D

Strong communication skills — written and verbal

Commitment to empowering clients

Clear understanding of professional boundaries and confidentiality

Ability to manage your own time, caseload and priorities effectively

Ability to work collaboratively and contribute to a team

Willingness to reflect on your practice and use supervision for development

IT skills and ability to maintain accurate records

Ability to speak a community language

E

E

E

E

E

E

E

D

Other Information

•  The postholder must be based in or able to regularly travel across North West London.
•  You must be committed to completing all required training, including safeguarding, peer

support, mental health first aid and other NHS mandatory training. Training will be
provided.

•  The role involves some evening and weekend work. Time off in lieu is offered.
•  The post is subject to an Enhanced DBS check.
•  This role is only open to people living with HIV, under the genuine occupational

requirement for peer-led support (Equality Act 2010, Schedule 9, Part 1).

The post will begin with a three-month probationary period. Continuation in the role is
dependent on successfully completing peer mentoring core training.

This post will require flexible working. Evening and weekend working will be required at times;
time off in lieu is given and there are no overtime payments.

This job description sets out the key responsibilities of the role. It is not exhaustive. Duties may
change as required by Positively UK and the Chief Executive.

How to Apply

We particularly welcome applications from people from Black African and other communities
disproportionately affected by HIV, and from people with experience of the immigration system,
substance use or homelessness.

Informal enquiries

Harun Tulunay — htulunay@positively.org

Application pack

info@positivelyuk.org

Deadline

Interviews

Wednesday 30 April 2026, 9:00am (typed applications by email only)

Week commencing 4 May 2026 (date to be confirmed)