Quality Manager (Veterinary Nursing)

ROLE PROFILE

Role Details
Job Title: Quality Manager (Veterinary
Nursing)

Department:  Veterinary Nursing

Responsible for: None

Location: Home Based

Line Manager Job Title:
Head of Industry Partnership

Created: April 2025

Job Goal
The purpose of the Quality Manager (Veterinary Nursing) role is to ensure that the quality of the Lantra
Veterinary Nursing qualifications and End Point Assessments are delivered to the standards required
of RCVS and the qualification regulatory bodies within the UK. The role will manage the Lantra
relationship with RCVS to ensure that the content of Lantra qualifications and End Point Assessments
meet the required standards. The key responsibilities for this role are:

•  Maintaining the Lantra relationship with RCVS
•  Managing the Quality Assurance of Providers delivering the Lantra qualification
•  Managing the External Quality Assurance team
•  Maintaining compliance with RCVS requirements
•  Managing the quality assurance of assessments to ensure correct decisions and awards are

made

Role Responsibilities
Responsibility
Maintaining compliance with RCVS
Scrutinising existing EQA documentation as well
as other quality documentation

Evaluating key information from providers in
relation to RCVS requirements

Analysing Lantra policies and processes in
relation to RCVS requirements to ensure
compliance

Quality Assurance Activity
Complete Lantra Representative visits on
providers

Standardise the EQA team to ensure consistent
decision making
Ensure EQA activity completed to ensure quality
of qualifications within the VN team
Organise the validation of assessment decisions,
through moderation and verification, to comply
with the quality assurance strategy.

Process EQA reports.

Outcomes and measures

Ensuring documentation meets RCVS standards in
order to maintain compliance and accreditation

Reviewing provider RCVS audit documentation and
reports to support them prior to and after their RCVS
audits.
Reviewing existing Lantra documentation and
creating new documents to ensure that Lantra has
processes and policies that comply with RCVS
requirements.

Audit potential new and existing providers to allow
them to continue delivering Lantra qualifications
should any require intervention
Annual standardisation for EQAs for the
qualifications sitting within the team.
Plan, co-ordinate and deliver the EQA activity for the
qualifications within the team.
Monitoring delivery against expected timeframes, in
line with Centre Assessment Standards Scrutiny
(CASS).
To ensure satisfactory sampling of assessment
decisions takes place.
Actions and sanctions are recorded.

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Monitoring of IEPA & EQA performance

Review and approve apprentice Gateway
requests
Manage spot checks of MCQ exams where
planned.
Carry out IEPA IQA and record outcomes
Quality management (RCVS)
Plan, co-ordinate and manage the quality
monitoring activities of centres and training
practices
Ensure delivery of bi-annual standardisation for
EQAs

Organise risk assessed Provider quality
assurance monitoring - QA activity to ensure the
required standard follows the quality assurance
strategy.
Ensure all RCVS audit requirements are met

Reporting to regulatory body

Support the completion of SAR for RCVS

EQA reports made available to stakeholders.
Provide reports to RCM on request.
Information for investigation reports is compiled and
is accurately based on findings.
Reported to RCM where necessary.
Use of ACE360 platform to complete the certification
process for End Point Assessment
Providers are ‘spot checked’ based on their risk
ratings
IQA in line with Lantra QA Process and Plan

All centres audited in line with Lantra and RCVS
requirements

Deliver standardisation based on issues and actions
raised during the previous year and any new
requirements that arise.
QA visits deliver KPI targets. Recording non-
conformances found and outcomes. Sample
planning controls

RCVS Audit reports and actions are managed and
actioned
Monthly reporting to RCVS of Provider RAG and
monitoring activities bi-annually.
Organising RCVS auditing activity with EQA.
Support VNDAM in producing the annual SAR to the
requirements of RCVS

Quality Assurance of the qualification and assessments
Quality assurance of qualification to ensure it
meets RCVS standards and framework
Quality assurance of assessments

Quality assure the performance of the OSCE

Advise providers and authorise RPL of Learners

Review, authorise, where required, and ensure
reasonable adjustment requests are met

Work with VNPO and Awarding and Certification
to ensure effective internal systems

Communicate the learner achievements to
Regulatory Body

Support the delivery of the OSCE

Social and Public Relations
Attendance at events as required (BVNA)
Provide support to individual Providers, Training
Practices and Clinical Supervisors, as required

Review qualification against standards to ensure that
it is fit for purpose
Review the performance of assessments to ensure
integrity of results
Review the performance of the OSCE and the
results, producing reports ahead of sign off with
VNDAM & Chief Examiner.
Process and document all RPL requests in agreed
SLAs.
Process and document all Reasonable Adjustment
requests in agreed SLAs

Ensure completion of required paperwork and
confirmation of results on system to allow
Certificates to be issued within SLAs
Timely processing of results to allow Professional
Registration of learners who achieve the
qualification.
Provide support for the team on the delivery of the
OSCE, where necessary.

Speaking where applicable
Advise and support on Quality Assurance matters

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Role Dimensions
Budget responsibility: N/A

Number of Direct/ Indirect Reports: 0

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Person Specification

Knowledge / Skills Required
Essential
•  Knowledge of the Veterinary Nursing apprenticeship

standard

Desirable
•  Knowledge of the UK qualification

regulation systems

•  Knowledge and understanding of the veterinary

•  Knowledge of RCVS Standards

nursing sector

•  Excellent interpersonal skills
•  Good knowledge of MS Office applications - Word,

Excel, PowerPoint and Outlook

•  Strong networking skills
•  Driving licence and access to a vehicle
•  Availability for occasional travel

Frameworks (DOS/DOC)

•  Ability to accurately assess product

demand

•  Working knowledge of Teams, Zoom (or

similar)

•  Working knowledge of online assessment

tools, such as proctoring

Experience
Essential
•

Experience from previously working as a RVN
within the UK Experience of the veterinary nursing
sector
Experience of apprenticeships
Experience of project and/or event management
Experience of working to budgets and targets
Experience of managing key stakeholders /
customers

•
•
•
•

Desirable

•

Experience of successful project/event
delivery through commissioning external
contractors

Qualifications
Essential

•  Good secondary level of education
•  IQA/EQA/Quality qualification

Desirable

•  Further education qualification in a
veterinary/ pharmaceutical/ science related
subject
•  Qualified as an RVN

Behaviours
Corporate Value
Customer First

Commercially
Driven

Collaborative

Camaraderie

Leadership

Expected Behaviours (general or job specific)

•  Leads by example and builds a culture of customer excellence within the team
•  Motivates the team to deliver excellent customer service
•  Supports the team to resolve customer service problems
•  Understands the business structure and their role in achieving business plan
•  Continually looks for opportunities to increase revenue
•  Looks to streamlining process, costs and resources to focus on adding value
•  Encourages staff to find better ways of delivering services, ways of working and reducing

costs

•  Agrees expectations and priorities together
•  Recognises the priorities of other departments
•  Encourages all team members to work closely with other teams to ensure consistency of

services
Is approachable and open to the ideas of the team

•
•  Encourages team members to support and assist others, celebrating successes
•  Allocates and delegates tasks as and when appropriate
•  Sets and agrees SMART objectives with team members
•  Monitors, evaluates and provides feedback on team and individual performance

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