Quality & Compliance Specialist

Quality & Compliance Specialist

• locations
• North Devon - Magdalene House

• time type
• Full time

• posted on
• Posted Today

• job requisition id
• JR011703

Location:Remote with travel to services across the region (South and Midlands).

Working Hours:37

Contract Type:Permanent

Salary:£38,960 - £56,010

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Role

As Quality and Compliance Specialist, you will provide independent assurance across a defined geographical area, ensuring services consistently meet regulatory, contractual and internal quality standards.

Working as part of the Governance, Quality and Regulation function — and operating independently from operational teams — you will lead internal inspections, oversee complaints and incident assurance, and support services to maintain full regulatory readiness.

This is a highly visible role that plays a vital part in strengthening governance, driving continuous improvement, and embedding a strong learning culture across the organisation. The role involves travel across the regional footprint to support on-site presence.

Key Duties

• Lead an annual programme of internal inspections across services within your remit.

• Produce clear, evidence-based inspection reports identifying strengths, risks and required improvements.

• Oversee and monitor quality improvement plans, ensuring actions are completed and embedded.

• Provide expert guidance on regulatory frameworks including CQC, Ofsted and other relevant standards.

• Support services to prepare for external inspections and audits, ensuring regulatory and contractual readiness.

• Provide assurance oversight of complaints, incidents and death reviews, ensuring compliance with policy and reporting requirements.

• Analyse trends in complaints and incidents, producing actionable insights and quarterly assurance reports for governance meetings.

• Maintain a robust “Learning Loop” to capture and share learning across services.

• Work collaboratively with Health & Safety, Information Governance and Clinical teams to provide a joined-up view of risk.

• Deliver workshops, briefings and structured guidance to strengthen understanding of quality and compliance expectations.

• Escalate quality and compliance risks appropriately to senior leadership.

About You

You will have experience in quality, compliance or regulatory oversight within health, social care, housing or the charity sector. You bring strong inspection, audit and report writing skills, alongside a confident understanding of at least one key regulatory framework (such as CQC, Ofsted, Housing Ombudsman or RSH).

You are comfortable operating independently while building constructive relationships across operational teams. Analytical and detail-focused, you are able to interpret data, identify trends and translate findings into clear, practical recommendations.

You will also:

• Be educated to degree level or have equivalent relevant experience.

• Have excellent communication skills and experience reporting into governance structures.

• Be confident using IT systems for data recording, reporting and document management.

• Demonstrate integrity, impartiality and sound judgement.

• Share our values of Kindness, Courage and Respect, and be committed to continuous improvement and high-quality service delivery.

For Full Job Description Please Click Here

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our

  Way to GoandAspirationsportals

• £500

  Recommend a Friendbonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date: