Quality Coach

Apply before 11.59pm on 23 August 2026.

Job summary

Salary

£29,950

Location

Sandwell and Walsall

Workplace

Office based

Contract

Permanent

Hours per week

37

How to apply

You can check for more information and how to apply.

Interviews will take place on 8 September 2026.

About the role

Citizens Advice Sandwell & Walsall are looking for a Quality Coach to join our team. This is an exciting opportunity to help ensure we deliver high-quality, consistent and compliant advice services that make a real difference to our clients while supporting the development of our advisers and volunteers.

Working closely with managers, staff and volunteers, you’ll lead on quality assurance activities, provide coaching and feedback, and promote a culture of continuous improvement. You’ll help embed best practice, maintain Citizens Advice Quality of Advice standards and strengthen service performance to ensure outstanding client outcomes across the organisation.

We appreciate your interest in this opportunity and wish you all the best with your application!