Title: Quality Assurance and Testing Services Manager

Worcester, Worcestershire, GB, WR1 3ZQ

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Technology QA and Test Service Manager

 

Worcester based with a balance of home and office working

 

£71,251 - £75,002 per year

 

35 hours per week

 

We currently have an opportunity for a Technology QA and Test Service Manager to join our Team based in Worcester. For this role you will be managing the development and delivery of effective Quality Assurance (QA) and Testing services. Taking responsibility for independent quality throughout the software development life cycle for the Technology function. Ensure effective control of the testing and therefore quality assurance of all changes in support of Group aims via use of process, templated deliverables, test tools and techniques.

This job sits within Technology Team which is responsible for delivering technology capability within Sanctuary Group to ensure employees have access to the systems they need to perform their duties.

The role of Technology QA and Test Service Manager will include:

• Manage the development, delivery and ongoing maintenance of Technology QA and Test services across the Group, ensuring that they are efficient, fit-for-purpose, robust and integrated in accordance with the Group Test Policy
• Manage the service to ensure the appropriate testing to a standard commensurate with the Technology delivery path and the Technology operations priority, identifying and working to mitigate the risks associated with deviation or that arise during the project lifecycle
• Govern production of test documents which will form the contract between the project and the QA and Test function and that they are authored and owned by QA and Test
• Drive a “Shift Left” approach to the earliest detection and removal of defects from requirements through to implementation always looking to Industry Standards to appropriately elevate the capability, ultimately resulting in fewer P1 and P2 production faults, procedures and technologies to ensure effective delivery of departmental and Group objectives
• Responsible for the future selection and utilisation of appropriate test tooling, aligned to strategic direction          

 

Skills and experiences:                                                       

• Proven experience of managing Testing technologies and standards in a large, complex organisation
• Proven experience of achievement working within an organisational structure which includes a group parent and subsidiary organisations
• Strong leadership capability, with exceptional track record of leading and developing teams in a fast paced and/or changing environment
• Proven ability to build and manage successful working relationships with internal customers and external suppliers
• International Software Testing Qualifications Board (ISTQB) Foundation Certificate in Software Testing or equivalent

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

Our Benefits   

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Effective 1st April role salary is £66,721 with an additional policy allowance of £4,530 per annum (rising to £70,233 with an additional policy allowance of £4,768 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)   

Closing Date: 25 March 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you -corporate.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -   www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

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