Quality and Technical Coach

Apply before 11.59pm on 14 July 2026.

Job summary

Salary

16,155

Location

Sandwell and Walsall

Workplace

Office based

Contract

Permanent

Hours per week

18.5 hours

How to apply

You can check for more information and how to apply.

About the role

Citizens Advice Sandwell and Walsall are looking for a Quality and Technical Coach to join our team on a permanent, part-time basis (18.5 hours per week). This office-based role is ideal for someone with strong technical knowledge, a passion for quality and a commitment to developing others to deliver excellent client outcomes.

You will play a key role in maintaining and improving the quality of our Energy Debt Advice service by carrying out file reviews, providing technical guidance and coaching advisers to meet the highest standards. Working closely with the team, you will identify learning opportunities, promote continuous improvement and ensure compliance with quality standards and regulatory requirements. If you enjoy mentoring others and have a keen eye for detail then we would love to hear from you.

For more information please see the jobs page on our website (Citizens Advice Sandwell and Walsall).

Please note CV’s are not accepted.

Please forward your application to staffrecruitment@citizensadvicesandwell-walsall.org

If you need any adjustments or assistance with your application, we are happy to help. Just email us at staffrecruitment@citizensadvicesandwell-walsall.org

We appreciate your interest in this opportunity and wish you all the best with your application!