Quality and Excellence Specialist
Working closely with the Quality Team, Regional Manages and Services Leader, you will be responsible for auditing services, reviewing care plans and supporting the teams to provide person-centred care to the individuals we support.
Our Shifts: 4 or 5 day working week available
Shift Requirement: Days
Contract: 25 hour permanent contract
Driving License Required? Yes, with access to own vehicle due to travel required between services
What You'll Be Doing
As Quality and Excellence Specialist, you will play an essential role in driving upwards standards of care quality and helping to deliver on our strategic priority of developing a culture of continuous improvement linked to agreed standards, external research and sharing best practice.
With experience of managing a care or support related service, you will be familiar with carrying out or being subject to regulated activity/inspections. A proven track record of person centred outcomes and delivering personalised support is also essential.
Due to the nature of the role, it is essential that you have a full UK driving licence and can work flexibly in accordance with needs of post; occasional evening and weekend and overnight stays away from home.
Day to Day
Be a champion for exceptional care and support everywhere; including a person-centred ethos (personalised care planning, promoting choices and preferences, respecting human rights and embedding equal citizenship.) in every aspect of the role.
Be able to provide a critical review of the status of care and support delivery within a service through the provision of initial benchmarking of new services and validation of Management assessments for existing services.
Audit, action planning and review. Be able to provide a critical review of the status of care delivery within a service, provide guidance and assistance on remedial action planning and then revisit homes as appropriate to test whether plans have been implemented and quality improvements achieved.
Provide guidance on remedial action planning and, in partnership with the Managing Director and Regional Managers, drive change to ensure standards are understood and met.
Work in partnership with the Quality Strategic Lead on the development and delivery of Service Improvement to ensure that it reflects the needs of the business, and incorporates the standards laid down by CQC, CI, Commissioners, Funders; the people we support and their families/advocates.
Responsible for delivery of much of the quality audit programme, including undertaking regular quality audits, spot checks, mystery shopping, writing reports, producing recommendations, recording actions on a quality monitoring system.
Be aware and have an understanding of the standards set by CI and Local Authority (LA) monitoring tools, and support the Service Leads to prepare for inspection and contract monitoring.
Provide monitoring and reporting data on regional quality standards to facilitate effective decision making. This will include analysing data, identifying and highlighting risks and concerns along with making recommendations for improvement.