Empowering

Inclusive

Committed

Location Agile working from Tower Hill London, and home working

Salary £41,881 - £45,380 pa

Permanent/Full time/37.5 hours per week

This is a Permanent, Full time vacancy that will close in 8 days at 10:00 GMT.

About The Role

Could you help us to continuously improve in terms of safeguarding people experiencing homelessness?

We are looking for someone to join the St Mungo’s Safety and Quality Assurance team as a Quality Advisor. We are committed to maintaining continuous quality assurance to ensure we meet legal, regulatory, and contractual obligations while fostering a culture of safety and wellbeing for people experiencing homelessness.

In the role of Quality Advisor, you will help to ensure St Mungo’s can provide safe, high-quality services to our clients. Responsibilities include:

· Conducting robust audits of services and producing clear written reports to communicate findings

· Creating and reviewing a diverse range of policies and procedures related to delivering services to our clients.

· Facilitating Safeguarding and Professional Boundaries training to staff across St Mungo’s.

· Provide effective advice related to quality assurance and safeguarding issues to staff and managers.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in London. This allows for in person collaboration, team building, and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations.

About you

We are looking for a proactive, detail-oriented individual with excellent communication skills and some experience of working in a relevant housing, homelessness or care sector, or, knowledge of the support needs of vulnerable adults and good practise when working with this client group. You will also have:

· Experience of or ability to carry out audits and investigations, and an ability to produce clear written reports to communicate findings.

· The ability to exercise sound judgement and to provide well-informed advice in relation to complex and sensitive situations and queries.

· Experience or ability to write clear and concise policies and procedures, using a collaborative and consultative approach.

Above all, we are looking for someone who is dedicated to supporting our mission of ensuring the safety and wellbeing of all stakeholders at St Mungo’s.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

Closing date: 10am on 21 January 2026

Interview and assessments on: 03 February 2026

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

While our Central Office is currently based in Tower Hill, London we plan to relocate in the summer of 2026 and are currently exploring alternative office locations on the eastern edge of the City of London.

About Us

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.

What We Offer

We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under-represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients.

Below are some of our key focus areas to improve both our candidate and colleague experience:

• A growing number of diversity networks including LGBTQ+, Womens Action, Lived Experience and Anti-Racist networks.
• Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
• A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
• Mandatory Diversity & Inclusion training for all staff, unconscious bias training for managers, and a range of other courses such as Trans awareness and Autism Awareness.
• In recognition of the importance of transparency, we publish our employee diversity statistics and pay gap reports on our website.

Want to find out more? Click here to visit our .

We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them.

These include:

• Agile working model for suitable roles.
• Supportive flexitime and toil arrangements.
• 28 days annual leave rising to 31 after five years’ service.
• Family friendly leave policies including - maternity, adoption and parental leave. Carers leave, and fertility treatment leave.
• Financial wellbeing platform offering loans, advances and saving options.
• Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
• Employee Assistance Programme and access to SmartHealth app – 24/7 GP appointments, health checks and nutrition advice.
• Cycle to Work scheme and interest free season ticket loans.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

Want to find out more? Want to find out more? Click here to visit our Work For Us page.

At St Mungo’s we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That’s why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo’s.

These include:

• Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
• Steps into Management programme to support colleague progression.
• Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

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Published

a day ago

Closing

in 8 days

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