Public Access Assistant

GRIMSTHORPE & DRUMMOND CASTLE TRUST LIMITED

JOB DESCRIPTION
PERSON SPECIFICATION

Job Title
Reporting To
Hours

About the Role

Public Access Assistant
Public Access Lead
Fixed Term Seasonal (15 June 2026 – 30 September 2026)
Monday – Sunday
30 hours per week
Normal working hours between 8am and 6pm but variable depending on events
Grimsthorpe & Drummond Castle Trust is seeking a motivated and organised Public
Access Assistant to help deliver an exceptional visitor experience across our historic
castle, gardens, and estate.

This is a varied and hands-on role, working closely with the Public Access Lead to
support visitor services, administration, and events. You will play a key role in the
day-to-day running of public access operations and act as a welcoming point of
contact for visitors, volunteers, and seasonal staff.

DESCRIPTION OF MAIN RESPONSIBILITIES

Visitor Services
●  Coordinate and manage group visits, including bookings, scheduling, and on-the-day support
●  Liaise with schools to organise educational visits, including tailored itineraries and on-site coordination
●  Manage Shepherd’s Hut bookings, maintaining calendars and responding to enquiries
●  Keep the wider Grimsthorpe team informed of upcoming visits and activities
●  Ensure visitor information across signage, notice boards, and welcome areas is accurate and up to

date

●  Assisting Public Access Lead designing and producing printed materials such as posters, leaflets,

signage, and activity booklets

●  Provide cover at the ticket hut as required

Administration
●  Monitor shared inboxes, responding to enquiries and directing communications appropriately
●  Maintain and update the Public Access calendar
●  Support the Public Access Lead with general administrative tasks

Events & Exhibitions
●  Assist in the planning and delivery of events and exhibitions
●  Support or duty manage events with guidance from the Public Access Lead

General statement
Additional duties may be required from time to time, in agreement with the Public Access Lead, and to
meet the operational needs of Grimsthorpe & Drummond Castle Trust.

PERSON SPECIFICATION (used for recruitment and selection)
Qualifications
GCSE English and Maths
Experience
Experience in a customer-facing role
Skills
●  Strong organisational skills and attention to detail
●  Ability to manage multiple tasks and work independently
●  Confident IT skills, including email and spreadsheets
Personal Qualities
●  Friendly, confident communicator with a professional manner
●  Flexible, proactive, and willing to take initiative
●

Interest in heritage, tourism, or events