Everyone deserves a safe place to call home.
Company Limited by Guarantee number 1741926 Charity Number 287779 Registered in England as Single Homeless Project
shp Single Homeless Project
| Job title: | Project Worker Complex Needs |
| Delegated Authority: | Level 7 |
| Team: | North London Multi-Disciplinary Rough Sleeping Hub |
| Responsible to: | Deputy Team Manager/Team Manager/Service Manager |
| Responsible for: | N/A |
Job purpose
As a Project Worker for Complex Needs, you will be part of a team that changes lives every day. The role exists to provide people who have experienced homelessness and multiple disadvantage with the stability, belief and opportunity they need to rebuild their lives. You will work alongside clients who may be facing challenges such as poor mental health, trauma, substance use or offending histories, supporting them to regain control and move towards independence.
Your purpose is to help each client find safety, stability and hope. Through patient, person-centred work, you will build trusting relationships that empower clients to make choices, engage with services and sustain their accommodation. You will help them take practical steps to improve their wellbeing, strengthen their connections, and access health care, treatment and community resources. Every conversation, referral and moment of encouragement will contribute to helping someone move forward from homelessness towards a more secure and fulfilling future.
In this role, you will witness and support real transformation. By fostering confidence, motivation and belonging, you will help clients develop the tools and resilience to break the cycle of homelessness for good. Your work will not only change individual lives but also strengthen communities by showing that with the right support, recovery and stability are always possible.
Key accountabilities
Day to day shift delivery
Contribute to the effective day to day shift cover that supports the aims of the Service, safeguards residents and responds flexibly to the immediate presenting needs of clients.
Participate in the service’s rota system.
Referral, Assessment, Support Planning, and Case Work
From the point of the referral assessment process, be sensitive to the fact that clients may be ambivalent about taking up support and may have had difficult prior experiences within services.
To work in partnership with the client and any agencies involved in their support, to ensure assessed needs are translated into support plans that are person-centred, trauma informed and enable progression.
To ensure that regular reviews are carried out, that risk assessments and support plans are implemented and accurate and up to date case records are maintained.
Assessing and Managing Risk
To assess risk and develop risk management strategies with the client, specialist professionals working with the client, and other relevant agencies.
To minimise risks to clients by identifying, reporting, and following up any safeguarding concerns and incidents.
Safeguarding
Ensure all SHP (Single Homeless Project), host borough and national safeguarding procedures are adhered to.
Using specialist knowledge of substance use, mental health, and other needs areas, contribute to risk assessment and risk management, and the raising of alerts in respect of children and vulnerable adults.
Partnership working
To work in partnership with other SHP departments and external agencies to ensure that client needs are assessed and addressed appropriately.
To work with a range of agencies to ensure all clients have access to relevant statutory and nonstatutory services.
To take personal responsibility for a professional approach that enhances the reputation of the service both internally and externally.
Housing Management
To contribute to the project's income through the minimisation of void loss and arrears by:
o Ensuring that new residents understand their rights and responsibilities, are made to feel comfortable and are given full information and are inducted into their new accommodation.
o Ensuring key clients’ income is maximised by accessing appropriate benefits, supporting to acquire budgeting skills, and set up bank accounts.
o Monitoring occupation charge accounts and addressing arrears with clients before they accumulate.
o Prepare void rooms for letting within agreed target times and efficiently process referrals by carrying out initial needs assessments and interviews.
Health & Safety
To be aware of key roles and responsibilities under organisational H&S policy and the law around H&S at work to ensure the safety of residents, colleagues, contractors, and other visitors always.
To take responsibility for the safe working of self and others and to ensure local procedures around Lone Working and Fire are always followed.
To carry out room and building checks and to report and follow up all hazards/repairs/maintenance issues in a timely fashion.
Information Management
In line with SHP’s Client Contact Recording Policy and procedure, record all client contacts appropriately and accurately.
Contribute to service delivery and evaluation by ensuring relevant files and recording systems are up to date, and that key performance information is correctly recorded.
Service User Involvement and Peer-Led Activities
Involve service users in the co-production of the service by actively gathering service user feedback and promoting client involvement in service review and development.
Participate in the development and delivery of SHP and service user involvement initiatives.
Support client peers to make recovery visible in the schemes and, where appropriate, to codeliver activities.
Support clients that may be ready to move into work, education, or training by assisting them to access suitable courses or placements.
Teamwork and Personal Development
Compliment and support the work of the service through full participation in handovers, team meetings, supervision, performance reviews and training.
Take personal responsibility for own ongoing development and learning.
Miscellaneous
SHP is at discretion to amend your responsibilities and, in addition to these, you may be required to perform other duties as may be required for the efficient running of the organisation.
To create inclusive working environments and cultures to enable colleagues and clients to feel safe and empowered to achieve their full potential.
Technical and professional know-how needed for position
When completing your application, you will be required to address (using examples) some of the points below
Experience and Knowledge
Helping people to identify personal goals and supporting them through a process of change.
Managing challenging situations in relation to people, including responding calmly to crisis and deal promptly, effectively and safely to complex situations.
Working in partnership with a range of individuals/agencies to coordinate activities and achieve positive outcomes.
Knowledge of financial support available to clients to ensure income maximisation, rent payment, and increased financial resilience.
Understanding of professional boundaries and their importance when delivering trauma informed support.
Skills and Abilities
Ability to maintain motivation for a high level of contact with clients on a day-to-day basis.
A non-judgemental approach to working with multi-disadvantaged / complex needs clients and to promote a strengths-based approach.
Familiarity with IT applications and basic keyboard skills and the ability to maintain accurate records and manage own administrative tasks.
Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms.
Strong time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.