Project Manager - Assurance & Improvement

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorised as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyse and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. Please note, opting out of cookies may change your browsing experience.

Always Active

Necessary cookies are essential for the website to function properly. This category only includes cookies that ensure basic functionalities and security features of the website. These cookies do not store any personal information.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.

Other uncategorised cookies are those that are being analysed and have not been classified into a category as yet.

x

You will now be taken to our donation form. Victim Support uses a third party to manage donations. Click OK to continue.

We are looking for a highly organised, detail oriented and dynamic Project Manager for Assurance & Improvement. In this role you will plan, coordinate, and support delivery of national audit, assurance, and continual improvement activity. Using effective project management, you will ensure that audits, quality assurance, non-conformance actions, and improvement plans are tracked, reported, and delivered to agreed standards and timescales.

This is a part-time role (20 hours per week), home based, with proposed working hours of 10am-2pm Monday-Friday. These hours are subject to negotiation with the successful candidate; working Monday – Friday is a requirement of the role.

This role is a new opportunity to work as part of Victim Support’s Quality & Compliance team, supporting the team to oversee and improve the quality of Victim services across England & Wales.

Area of Business

Support Services

Location or Function

Quality & Compliance

Full time/Part time

Part time

Hours per week

20

Work schedule

Monday to Friday - 10am-2pm, actual hours can be discussed at interview.

Basic Salary

£22,889.60 per annum (FTE £42,918,00 per annum)

Allowances

Home Working

Contract type

Permanent

DBS required?

NA

Police vetting required?

Yes

Closing Date

08/07/2026

Ref No

6755

What we offer 

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package include:

• Flexible Working Options:Including hybrid working.
• Generous Annual Leave:28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave:An extra day off for your birthday.
• Pension Plan:5% employer contribution.
• Enhanced Allowances:Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts:High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing:Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support:Employee assistance programme and wellbeing support.
• Inclusive Networks:Access to EDI networks and colleague cafes.
• Sustainable Travel:Cycle to work scheme and season ticket loans.
• Career Development:Ongoing training and support with opportunities for career progression.

About the Role 

As a Project Manager for Quality & Compliance, you will provide support across the team’s functions, including audit and compliance data reporting, and will lead on driving continual improvement projects.

Key Responsibilities

• Audit Support – Provide project management support for the delivery of internal audits and associated audit improvement plans.
• Non-Conformance – Produce data and management information relating to areas of non-conformance, and lead national projects aimed at improving compliance
• Quality Assurance and Case Review – Conduct dip sampling, quality assurance activity, and case reviews to test compliance against standards.
• Continuous improvement – Proactively drive continual improvement activity and provide project management support for improvement initiatives
• Process Improvement - Improve the efficiency and effectiveness of processes and procedures by identifying areas for improvement
• Stakeholder Engagement – Engage effectively with stakeholders to deliver key improvement projects and strengthen compliance.
• Administrative Support – Provide comprehensive administrative support to Quality & Compliance meetings.
• Team Support – Develop cross-functional knowledge across the department and provide cover for the Quality & Compliance Team during periods of absence.

About You

Ideally, you will hold a relevant professional qualification in project management, continual improvement or audit, and have knowledge & understand of project management, audit principles & quality assurance.

You will need:

• Project Management - Proven experience of managing and delivering projects to the defined outcomes within quality, time and cost limits.
• Organisation Skills - Highly organised and flexible with the ability to manage complex work streams on an ongoing basis to achieve high quality results.
• IT & Data Skills - Strong analytical skills with high proficiency in Microsoft Office (particularly Excel) and an ability to interpret, analyse and present complex information and quality & performance data
• Stakeholder Engagement - Experience of working collaboratively with leaders, managers and staff at all levels to influence change.
• Collaborative Working - Ability to work effectively with colleagues across the organisation, drawing on skills and support to ensure delivery against deadlines and targets.
• Communication - Excellent attention to detail and strong written communication skills, including the ability to produce clear summaries and project overviews.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation, and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.  If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.