Project Implementation Manager (CRM)

Joining English National Ballet, you will find a community of artists, musicians, theatre and costume craftspeople, creatives, business and administration professionals, all working together to achieve a common goal: to open up the possibilities of ballet, to move more people in more ways. We are a multi-skilled, multi-cultural, open and inclusive organisation and we place a high value on diversity and diversity of thought in our teams.

About the role

English National Ballet are looking for a Project Implementation Manager (CRM), responsible for for coordinating, planning, executing and software delivery during an upcoming period of digital transformation. The organisation has recently procured a new digital technology stack, to replace legacy systems. This newly appointed role goes beyond setting up and implementing the new software; it involves delivering significant changes to processes and technology to drive business growth and efficiency. This is an exciting time to join the Digital team, and to play a key role to drive change and make a real impact.

The post-holder will be required to be on site regularly and as required by the Head of Digital, typically a minimum of three days per week.

This role is a 12-month fixed-term contract.

Your

main responsibilitiesas

Project Implementation Manager (CRM)will include:

• To provide a highly effective and comprehensive project management and implementation service to enable a smooth transition to a new suite of CRM and digital products
• To maintain a strong understanding of technical capability of all systems within the new suite
• To identify and propose process improvements and efficiencies within CRM workflows
• To work collaboratively and maintain effective working relationships with all internal and external stakeholders and system users

Key Selection Criteria

• Degree-level or similar further education qualification in a relevant field such as business, digital, computer engineering or management
• Previous involvement in IT transformation or large-scale system implementations, at a project management or lead level
• Good track record of experience managing complex CRM systems at an advanced user level with knowledge of system configuration, ideally within an arts, charity or education environment
• Knowledge of CRM architecture and integration techniques, complex data modelling solutions (Power BI, Looker Studio) and web-based applications (HTML, CSS and APIs)
• Strong project management skills with the ability to manage budgets, assess and plan resourcing needs and lead times for all elements of project delivery
• Strong analytical capability, able to apply a proactive and structured approach to problem‑solving and produce high‑quality, accurate, insight‑driven reporting that supports effective CRM project delivery and decision‑making
• Proven track record of developing positive relationships with a wide range of internal users along with external agencies and suppliers

About English National Ballet

English National Ballet has been opening up the possibilities of ballet for over seventy five years. We are a pioneering Company at the forefront of ballet’s growth and evolution: celebrating tradition whilst forging innovation and developing the artform. English National Ballet is also a UK leader in creative learning and engagement practice, building dynamic partnerships and community programmes. We strive for artistic excellence and to share ballet with as many people as possible, across the UK and around the world.

We are committed to building a diverse and inclusive workforce where staff of all backgrounds can thrive and grow. We would particularly like to hear from black and global majority applicants and from applicants living with a disability or a long-term health condition, both groups which are currently underrepresented in our organisation.

Please contact us if you need to request any reasonable adjustments to attend the recruitment process or if you need an alternative application format, on

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