Everyone deserves a safe place to call home.
Company Limited by Guarantee num ber 1741926 Charity Number 287779 Registered in England as Single Homeless Project
shp Single Homeless Project
Job title: Project Coordinator
Delegated Authority: Level 8
Team: Achieving Potential
Responsible to: Assistant Director
Responsible for: Volunteers/Freelancers
Job purpose
This is a chance to help turn potential into possibility for people who have too often been locked out of opportunity.
As SHP develops its Achieving Potential programme, the Project Coordinator will play a central role in building a more connected, visible and accessible offer for the people we support. This programme is about more than activities or courses. It is about creating real pathways into learning, skills, volunteering, training and employment, helping people build confidence, recognise their strengths and take meaningful steps towards the future they want.
The role exists to make sure opportunities across SHP do not sit in isolation but come together as a clear and joined up programme that frontline teams, participants and partners can understand, access and help shape. Working closely with project leads, frontline colleagues, participants and external partners, you will help coordinate the day to day delivery of Achieving Potential while supporting its growth into a consistent and inclusive offer across SHP.
You will keep activity planned, organised and communicated clearly, support participants to move between opportunities, and help develop partnerships with colleges, training providers, employers and community organisations. Through strong coordination, warm relationship building and a clear focus on impact, you will help create a programme that is practical, ambitious and rooted in what people tell us they need.
Key accountabilities
Programme coordination and delivery
Coordinate the day-to-day delivery of the Achieving Potential programme across SHP services.
Plan and maintain programme timetables, activity schedules, meetings and key communications.
Work with project leads and frontline teams to make sure learning and progression opportunities are well organised, joined up and clearly understood.
Keep the programme accessible, inclusive and responsive to the needs, strengths and goals of participants.
Manage the programme inbox, respond to enquiries and make sure requests are directed to the right people.
Maintain the programme prospectus and key information in digital and print formats.
Participant pathways and progression
Help create clear pathways between learning, accreditation, volunteering, further education, training and employment.
Support participants to access the right opportunities at the right time in their journey.
Work with colleagues to identify gaps in the current offer and develop practical responses.
Gather participant feedback and use it to shape activities, improve access and strengthen the programme.
Support the development of co-produced opportunities that reflect participants’ interests, experiences and ambitions.
Partnerships and opportunities
Build positive working relationships with colleges, training providers, employers, charities and community organisations.
Help identify and broker new opportunities that support education, training, volunteering and employment outcomes.
Coordinate the involvement of external partners so activities are planned, accessible and delivered to a high standard.
Represent the programme at meetings, networking events and partnership discussions where required.
Promote Achieving Potential across SHP and with external partners to support engagement and referrals.
Working with colleagues, volunteers and peers
Work closely with frontline teams to embed Achieving Potential into everyday support planning.
Support colleagues to understand the programme offer and how participants can access it.
Coordinate the contribution of peers, volunteers, freelance staff and colleagues involved in programme delivery.
Help develop the “Skills Within” offer, drawing on the knowledge, creativity and lived experience of SHP colleagues.
Make sure volunteers and peers are supported, clear about their role and working in line with professional standards.
Monitoring, quality and improvement
Keep accurate records of engagement, attendance, achievements, qualifications and onward progression.
Collate data and feedback to help monitor the programme’s impact and identify areas for improvement.
Support reporting, evaluation and quality assurance processes.
Monitor activity against agreed timelines and objectives, raising risks or delays early.
Use learning from delivery to help strengthen and grow the programme over time.
Health, safety and safeguarding
Support the safe delivery of all programme activities, events and sessions.
Assist with risk assessments where needed, making sure activities are planned with safety and accessibility in mind.
Follow SHP’s safeguarding, health and safety, equality and confidentiality policies always.
Help create welcoming spaces where participants, volunteers and colleagues feel respected, safe and able to take part.
General responsibilities
Take part in supervision, training, team meetings and organisational activities as required.
Miscellaneous
SHP is at discretion to amend your responsibilities and, in addition to these, you may be required to perform other duties as may be required for the efficient running of the organisation.
To create inclusive working environments and cultures to enable colleagues and clients to feel safe and empowered to achieve their full potential.
Technical and professional know-how needed for position
When completing your application, you will be required to address (using examples) some of the points below
Experience and Knowledge
Essential
Experience coordinating projects, programmes, services or activities, ideally within the voluntary, community, education, housing or support sectors.
Experience working collaboratively with internal teams and external partners to deliver activities, services or outcomes.
Experience managing administration, records, data or reporting systems accurately.
Understanding of education, training, volunteering, employment or progression pathways, and the barriers people may face in accessing them.
Knowledge of person-centred, inclusive or co-produced approaches to service delivery.
Desirable
Experience developing partnerships with colleges, employers, training providers or community organisations.
Knowledge of adult learning, employability or accreditation programmes.
Experience supporting programme development, evaluation or quality improvement.
Skills and Abilities
Essential
Strong organisational and coordination skills, with the ability to manage competing priorities, deadlines and programme activity.
Excellent communication and relationship-building skills, with the ability to work well with participants, colleagues, managers and partners.
Ability to engage, motivate and support people from a wide range of backgrounds in a warm, respectful and person-centred way.
Desirable
Confidence facilitating meetings, briefings, workshops or group activities, and using feedback or data to identify practical improvements.