Project Assistant

Job or Trustee?

Job type

Salary

Hours

Closing date

Organisation

The Children’s Foundation
Project Assistant – Baby Box Project

Hours: 15 hours per week
Pay: £24,285 FTE (£9714 Actual) Fixed Term to 21/3/27
Location: Newcastle upon Tyne (occasional local travel)

About the role
We are looking for a friendly, organised and reliable Project Assistant to support the delivery of our Baby Box Project, helping ensure families receive their baby boxes on time, feel supported, and can share feedback about their experience.
Working closely with the Baby Box Project Lead, you will provide a mix of administrative, coordination and light promotional support. This includes tracking referrals, managing data and stock, liaising with partners, and engaging positively with parents and the local community.
This is a varied, people-focused role that would suit someone who enjoys keeping things running smoothly while contributing to a project that makes a real difference to families at an important time in their lives.

Key responsibilities
Project & administrative support
• Monitor and respond to Baby Box referrals in a timely and sensitive manner
• Accurately input and maintain referral, monitoring and evaluation data
• Track invoices and support payment processing where required

Parent & partner engagement
• Support parents to complete questionnaires via phone, email, letter or in person
• Respond to general enquiries about the Baby Box Project
• Liaise with partner organisations, warehouse staff and delivery teams

Stock & logistics
• Monitor stock levels and arrange re-orders when needed
• Liaise with warehouse staff regarding stock quality, availability and delivery schedules

Promotion & engagement
• Attend local events or meetings occasionally to help raise awareness of the project

Safeguarding & values
• Work in line with organisational policies, including safeguarding, confidentiality and data protection
• Contribute to a welcoming, inclusive and supportive environment for families

Essential criteria
• Excellent communication and people-facing skills
• Organised, reliable and able to manage multiple small tasks accurately
• Strong attention to detail, particularly when handling data
• Confident using Microsoft Office (Word, Excel, Outlook)
• Flexible and willing to attend occasional local or regional events
• A genuine interest in supporting families, babies and the wider community

Safeguarding & compliance
This role involves contact with families and access to sensitive information.
Appointment is subject to an Enhanced DBS check, satisfactory references, and adherence to The Children’s Foundation’s safeguarding and confidentiality policies.

Why work for The Children’s Foundation?
The Children’s Foundation is a long-established charity supporting children, young people and families across the North East. We believe in making serious things fun and delivering support that is practical, compassionate and rooted in real community need.
You’ll be part of a friendly, supportive team where your contribution genuinely matters. We value flexibility, kindness and collaboration, and we’re committed to creating an inclusive working environment where staff feel supported and valued.