Production Manager (Creative, Marketing, Digital, Content and Channels)

• Position:
• Production Manager (Creative, Marketing, Digital, Content and Channels)
• Location:
• Office-based in London with the flexibility to work remotely
• Salary:
• £35,825 a year plus excellent benefits
• Closing date:
• 9am on Monday 11 May

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

Please note this is a 12-month fixed term maternity cover contact. Interviews for shortlisted candidates will take place on 20 and 21 May 2026.

We’re looking for a proactive Production Manager to drive the planning, coordination and delivery of digital, creative and content projects that support our engagement goals.

This is a key delivery role within our Digital delivery and planning team as part of the Engagement department.

In this role you'll:

• help to traffic and coordinate a wide range of small-to-medium projects
• ensure work is well-planned and on track
• play an important role in stakeholder management
• keep projects within agreed timeframes and resourcing constraints
• support the smooth flow of work across our department
• work closely with digital project managers, specialists within our team and stakeholders across the organisation
• help turn ideas into high-quality output

This is an exciting time to join the team as we continue to develop our ways of working and deliver an ambitious engagement roadmap. We're a supportive and vibrant team, who are dedicated to making a difference for people with MS.

What you'll do

You’ll be responsible for:

• reviewing incoming briefs and leading an effective triage process to ensure work is prioritised, scoped and resourced appropriately
• working closely with people across the team to ensure we communicate effectively with teams who commission work with us, from across the organisation
• account management and monitoring of progress, ensuring clear communication with stakeholders at every stage
• managing the day‑to‑day traffic, our production inbox and updates, scheduling and coordination of projects, working together with people across our department and external supplies
• writing up meeting notes and actions
• undertaking basic risk assessments and reporting
• end‑to‑end coordination and management of smaller projects where relevant
• effective resource management, reporting and evaluation to inform better planning
• driving continuous improvement in production workflows, helping to embed consistent, efficient and scalable processes across the team
• supporting with the running of the quarterly planning cycle, including team coordination and communications to all relevant stakeholders across the organisation
• monitoring and reporting on progress

Who we're looking for

You should have:

• experience coordinating or managing digital, content or creative projects
• confidence juggling multiple workstreams and keeping projects on track
• strong organisational skills and attention to detail
• experience working with project management or workflow tools
• clear, professional communication skills, both written and verbal
• experience working collaboratively with creatives and stakeholders
• an interest in digital delivery, planning, content production and continuous improvement

You may currently be working in roles such as Digital Production Manager, Creative Producer, Junior Project Manager, Content Project Manager or Traffic Manager. Particularly within digital, content, marketing or charity environments.

Download more information

How to apply

To apply for this role, please submit:

• an up to date CV
• a supporting statement. This should show how you meet the essential criteria in the person specification of the job description

Please email completed applications to jobs@mssociety.org.uk

If you'd like to discuss the role in confidence first, please contact our HR team by email at: jobs@mssociety.org.uk

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.

We particularly welcome applications from disabled people and/or people from minoritised ethnic backgrounds.

Your right to work in the UK

You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

Disability Confident Employer

We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please email jobs@mssociety.org.uk

You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our recruitment and selection process

• The first round of our recruitment and selection process includes an interview with competency-based questions.
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
• You might also be invited for a second interview. We’ll let you know about this during the selection process.

More about our employee benefits:

We have a wide range of employee benefits including (but not limited to):

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
• Flexible working options

Caring for you and your family

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment
• Opportunity to buy and sell annual leave in each calendar year
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate, diagnosis
• Enhanced leave for new parents
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time
• 10 days paid carers’ leave a year, pro-rata for part-time
• New family-friendly benefits, including paid leave in the event of miscarriage/stillbirth, to support fertility treatments and for antenatal appointments for both parents
• Cycle to work scheme
• Death in service scheme

Thinking about your finances

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
• Active and supportive internal employee networking groups for collaboration and peer support
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
• 2 days paid leave a year for volunteering with other charities during normal working hours

Safeguarding

We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of:

• gender
• race
• disability
• sexual orientation
• religion or belief
• pregnancy
• gender reassignment

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.