Processing Assistant Manager

Job Description

Processing Assistant Manager

Responsible to

Processing Manager

Responsible for

Warehouse Volunteers

Job Purpose

To achieve trade counter sales to general public, in line with targets.
To assist in the preparation of stock for despatch to customers and
shops.
To accept and reject donations from the public in an appropriate way
To ensure that all aspects of the warehouse management are fully
supported

Values

The post holder will hold and engage with our organisational values;

Main Duties and
responsibilities

Together
Excellence
Actively Engaged
Meaningful

Compassion
Accountability
Respect
Empathy

Further information on our values and expected behaviours are
listed
at the back of this document

•  Support and achieve trade counter sales to general public.
•  Assisting with the safe storage of stock in the warehouse

ensuring that stock is effectively segregated and that a safe
environment is maintained at all times.

•  Assist in the implementation of all Oakhaven’s policies,
Health and Safety Regulations and to comply with any
amendments that from time to time will be required.

•  Attend weekly meetings with Warehouse Manager to discuss

current stock levels, surpluses and requirements, so
bookings can be managed accordingly.

•  Assist in reorganising and merchandising the warehouse.
•  Ensure warehouse is clean and safe and stock is well

organised.

•  Sort, segregate and pack donations ready for despatch.
•  Assist with the recycling of all goods, including the

preparation of unsuitable clothing for collection by textile
merchants, books, metal, and disposal of any waste.
•  Ensure that all customers donating goods are asked about
Gift Aid and that they receive first class customer service.

Main Duties and
responsibilities

•  Ensure that all Gift Aid data entry and storage of completed

forms is in line with the Oakhaven Data Protection Policy.
•  Support Collection/Delivery Drivers, including moving and

handling and delivery of furniture on a regular basis including
driving.

General

To coordinate warehouse volunteers and ensure there time is used
effectively.

To deputise for the Warehouse Management when required.

Oakhaven Values – to uphold and work to the Oakhaven values.

Public Relations – To represent Oakhaven Hospice in the
community and public domain as appropriate

Personal Development – to keep up to date on current
developments appropriate to duties and responsibilities of the post.
To identify personal development needs with agreement
of line manager.

Training - To remain appropriately trained for the role and keep
up to date with mandatory training requirements.

Data Protection – To be conversant with the requirements of the
Data Protection Act and ensure compliance in safeguarding
confidential information.

Infection Control -  All employees must follow consistently high
standards in the prevention and control of infection including
adhering to infection prevention and control policies and
procedures relevant to their work, in both non clinical and
clinical settings.

Health and Safety – To be aware of and comply with current
Fire, Health and Safety Policies and Procedures operated at
Oakhaven Hospice. Ensure risk assessments are conducted for
each event and appropriate insurance cover obtained.

Confidentiality – To be aware of the confidential nature of
hospice affairs and comply accordingly.

Finance – To act with a sense of integrity and sound judgment and
to take personal responsibility for understanding and
following all relevant financial policies.

Additional Duties – In discussion with line manager to undertake
work as and when required in support of Oakhaven Hospice.

Notes

•  The post-holder may have access to confidential data on staff, patients and services within the hospice.
Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal.
•  The post-holder may be required to contribute towards clinical and corporate governance agenda as

appropriate.

•  The post-holder will be the subject of regular annual appraisal and objectives.
•  The post-holder will be expected to produce work to a high standard and to promote quality at all times.
•  The  Hospice  is  committed  to  Equal  Opportunities  for  all  current  and  potential  members  of  staff  and
patients,  irrespective  of  gender  (including  gender  re-assignment),  marital  status,  sexual  orientation,
race,  colour,  creed,  religion,  belief,  nationality,  ethnic  origin,  age,  disability,  a  positive  diagnosis  of
HIV/AIDS,  or  Trade  Union  membership.  Therefore,  the  Hospice  expects  of  its  staff  to  understand,
support and apply this policy through their working practices, which requires all individuals to be treated
with respect, dignity, courtesy, fairness and consideration.

•  The post-holder will be expected to keep themselves updated on all matters relating to Hospice Policies

and Procedures.

•  The post-holder must familiarise themselves with matters relating to health and safety management,
reporting any potential risks immediately in accordance with the Hospice’s Health  and Safety policy
and procedures.

•  The employee will also be expected in discussion with their manager, to understand their role and level
of accountability in respect of Emergency Planning procedures and ensuring controls assurance within
their work area.

•  This is an outline job description and may be subject to change, according to the needs of the service,

in consultation with the post holder.

•  Oakhaven Hospice is a non-smoking building and this is to be observed at all times.

The ‘Why’ of Oakhaven

PERSONAL VALUES

Making every moment matter

We do what we do at Oakhaven Hospice because as individual people we hold the personal values of Compassion, Accountability,
Respect and Empathy in high regard. In other words we CARE about what we do and the people we work with.

Compassion

We show compassion when

we act with understanding and work
cooperatively with others.

We treat each individual as

unique, valuing them without
distinction or judgement

Accountability

Respect

Empathy

We continually learn from

our experiences and use this
understanding to develop
services and maintain
excellence as standard.

We treat and communicate

with our team members,
patients and community
with mutual respect,
recognising the importance
of their contribution

We demonstrate awareness

of  an  individual's  situation
from  their  perspective  and
respond compassionately in
an understanding manner.

We take responsibility for our

decisions and actions,
alongside creating a culture of
no blame.

We value the diversity of

others in both opinion and
culture and do not dismiss
what we do not understand
or agree with.

We listen and help people

based on their individual needs
and feelings.

The ‘Why’ of Oakhaven

ORGANISATIONAL VALUES

Making every moment matter

As an organisation we strive to ensure our service is one that: works Together with others; delivers Excellence and is based on best
practices and principles; is Actively engaged on all levels be it with patients, families, the local community, staff and services both
internal and external; is Meaningful for those who experience it. We strive to work within and as part of a TEAM.

Together

We work as one team across

We make the best use of

Oakhaven and share our
knowledge, skills and
experience with others to
deliver excellence.

resources by accessing knowledge
and skills from partners to support
Oakhaven in delivering excellent
service.

Excellence

Actively
engaged

Meaningful

We strive for a professional,

high quality service which is
responsive to need and works
to ethical, sound and best
practice principles.

We demonstrate a belief in

the ethos and principles of
Oakhaven and are supportive
of the day to day operation at
all levels, individual, team and
organisational.

We are aware of the value

and impact Oakhaven can
have on individuals, teams,
organisation and the
community.

We reflect and act on constructive

feedback from others in order to
learn.

We respond positively to new

ideas and approaches and propose
solutions when faced with
problems.

We understand how our response

and actions can affect a person’s
experience.

Requirement

Education,
Training and
Qualifications
Skills and
Experience

Personal specification

Essential

Desirable

Experience of working in a warehouse
environment
Basic knowledge of inventory control
Basic knowledge of retail EPOS systems

5 GCSEs or equivalent at
Grade C or above or
relevant experience.

Knowledge of fashion
brands
Experience of dealing with
volunteers
Experience of moving and
handling heavy/awkward
items Experience of working
in charity retail
Basic knowledge of retail
Gift Aid schemes

Personal
Attributes

Other

Able to demonstrate Oakhaven’s values
Enthusiasm, commitment and energy and a
willingness, where necessary, to work outside
normal working hours.
Team player
Good social skills
Good communicator
Able to perform all physical aspects of the role.