People Services Administrator

Job Description

Job Title: People Services Administrator

Contract Type: Permanent

Salary: £25,614.38 (£28,145.45 is achieved after 12 months successful performance in the role)

Working Hours: 35

Working Pattern: Monday to Friday - Hybrid

Location: Speke, Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a People Services Administrator:-

This role is a general people services administrator role and over time can work across all parts of the people services team, including talent acquisition, learning, assurance, delivery and people advice.  Although initially and primarily you will:-

• Support and advise the Director of People & Culture and the wider People Services Team with all aspects of administration and coordination activities to support service delivery and employee engagement.
• Support the day-to-day management of the overall People Services priorities providing support on projects, as well as tracking, monitoring, and reporting on risk, performance and standards, providing assurance to the Director of the business in general on all things people related.

About you

We are looking for someone with proven track record of providing transactional HR Support within a diverse and unionised organisation. Experience planning and organisational skills and the ability to prioritise a busy and varied workload delivering to a service level agreements. Experience of working with HR Systems and Microsoft packages. Excellent team player who can work flexibly to meet business requirements.

Why Riverside?

One Housing Group is a part of Riverside. At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension

• 28 days holidays plus bank holidays

• Flexible working options available

• Investment in your learning, personal development and technology

• A wide range of benefits

Diversity and Inclusion at Riverside: 

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered

Role Profile

• Provide first line support to colleagues and Managers on all areas of the employee lifecycle including recruitment and onboarding, payroll and system administration, including advising on people policy and processes, providing a once and done resolution to queries.

• Increase self service capability through the provision of regular coaching and guidance of policies, processes and systems.

• Escalate complex queries via the agreed channels to ensure effective resolution.in line with agreed ways of working and service standards.
• Provide administrative and transactional support across the employee life cycle eg. recruitment, onboarding, learning and development and payroll. Ensuring service level agreements (SLAs) and performance standards are maintained.
• Build collaborative and effective working relationships with colleagues and third parties providing a seamless ‘customer first’ delivery approach, sharing feedback to improve ways of working across the end to end service proposition.
• Record all calls and queries to enable ongoing management, reporting and tracking of queries, including the scanning of documents to employee records.
• Ensure service level agreements are adhered to, escalating risks to service performance and compliance through agreed risk management procedures.
• Ensure the integrity and quality of data input, identifying and addressing data quality issues to maintain data integrity standards and compliance with regulatory and statutory legislation.
• Process and Maintain People Services collateral, including letters, procedure and toolkits, ensuring alignment to the overall People Strategy and business needs.
• Plan and prioritise work, check own work and that of others as required for completeness and accuracy.
• Provide accurate and timely people data or information as required to address customer queries and for review by others to support decision making.
• Maintain knowledge of regulatory, legal and systems knowledge to maintain competence in role. Support and promote compliance with those requirements within the wider team and the business.
• Actively contribute to the continuous improvement of People Services processes, systems, procedures and change projects.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
• Ensure that all information security requirements, including data protection, are met in accordance with the Group’s policy, procedures and statutory requirements.
• Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.

Person specification

Knowledge, Skills and Experience

Essential

• Proven track record of providing transactional HR support within a diverse and unionised organisation.
• Excellent communication skills both written and verbal.
• Experience of working in a shared service or telephone-based operation.
• Eye for detail and a methodical approach to problem solving.
• Resilience and tenacity to see things through to conclusion.
• Customer first ethos and the ability to elicit colleague needs quickly and deliver to those needs.
• Initiative and drive to identify ‘better ways’ of working to improve efficiency.
• Excellent planning and organisational skills and the ability to prioritise a busy and varied workload delivering to service level agreements.
• Ability to show initiative and propose solutions to issues identified.
• Experience of working with HR systems and Microsoft packages
• Excellent team player who can work flexibly to meet business requirements.

Desirable

• CIPD qualified, or equivalent, or willingness to work towards.