Peer Support Worker/Liaison and Diversion

Administrator

• locations
• Howard Street

• time type
• Full time

• posted on
• Posted Yesterday

• job requisition id
• JR011999

Peer Support Worker/Liaison and Diversion

Location: 105a Howard Street North Shields Tyne and Wear NE30 1NA

Working Hours:37 hours per week Contract Type: PermanentSalary:£24,243-£28,930

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the role:

To work closely with the Service Manager to devise and implement administrative and financial systems, in accordance with the policies of Waythrough. Support with administrative tasks for 8 services.

What you'll do:

• Revise, maintain and update all filing systems.
• Answer and respond to all initial enquiries from outside agencies or prospective residents.
• Maintain holiday records and all other internal administration systems.

• Co-ordinate the taking and passing on of internal and external messages.
• Provide telephone reception.
• Maintain and update the service diary.
• Provide typing and word processing support for the staff team as necessary.

What you'll need to succeed in the role;

• Good verbal communications skills and an ability to relate to a wide range of people.
• Experience of completing financial returns / records.

• Experience of maintaining and reviewing office systems and procedures.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our

  Way to GoandAspirationsportals

• £500

  Recommend a Friendbonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date: