Peer Support Coordinator (Norfolk–Norwich)

Job Title: Peer Support Coordinator (Norfolk–Norwich)

Starting Salary: £ 29,580 + travel expenses

Contract: 9 months, with potential for extension

Annual Leave: 30 days annual leave (pro rata) + 8 days bank holiday and closure
between Christmas and New Year

Pension: 8% (employer contribution 3%, employee contribution 5%)

Responsible to: East Anglia Peer Support Integration Manager

Based: Travel to Oak Street Clinic in Norwich on Fridays, otherwise remote.
Monthly staff meetings in London (and possibly further team meetings in London,
as required) - travel costs to London will be covered. We prefer candidates to be
based in Norfolk or its environs.

Hours: 2.5 days per week

Role summary:
Are you passionate about making a real difference in the lives of people living with
HIV? Do you bring empathy, energy, and lived experience to your work? We’re
looking for a dynamic and compassionate Peer Support Coordinator to help
shape and deliver an exciting new service across East Anglia.

This innovative programme is embedding high-quality, person-centred peer
support into HIV clinical pathways—particularly for those newly diagnosed through
Emergency Department (ED) testing, and for individuals who may be at risk of
disengaging from care. It’s a bold, collaborative initiative at the intersection of
lived experience and clinical care.

As Peer Support Coordinator, you’ll work hand-in-hand with clinical teams in
Norfolk (Oak Street Clinic), while also reaching out into the community. You’ll be
part of a dedicated and inspiring peer support team working across the region to
ensure no one feels alone in their diagnosis or journey.

To thrive in this role, you must be living with HIV and bring a deep, personal
understanding of its impact. You’ll also have experience supporting people with
complex needs, and a passion for peer support, empowerment, and community-
led change

Case Management
The Peer Support Coordinator will manage an ongoing caseload of people living
with HIV, often with complex needs. You will be responsible for providing ongoing
support, ensuring effective follow-up, and working toward the best possible
outcomes for each individual.

You will provide one-to-one clinic-based peer support, including:

•  Emotional support
•
•  Goal-setting and supporting clients to achieve their goals

Information, advice, and mentoring

Advocacy on a wide range of issues as defined by client needs, including:

o  Adjusting to a new diagnosis
o  Starting treatment
o  Living well with HIV
o  Sharing HIV status with others and relationships
o  Mental health
o  Substance use and chemsex
o  Safer sex
o  Ageing with HIV
o  Accessing services and treatment advocacy

Support will be provided in the Oak Street clinic in Norwich, and where
appropriate, via phone or online.

Peer Support One-to-One Interventions will include:

•  Responding to all referrals in a timely and appropriate manner
•  Registering clients where appropriate
•  Assessing clients’ needs using a wellbeing assessment tool
•
•  Co-creating a wellbeing plan
•  Signposting and referrals
•  Advocacy support (e.g., hardship grants, UKBA/NASS letters, Care Act

Identifying safeguarding concerns and taking appropriate action

referrals)

•  Regular follow-ups
•  Reassessment and planned exit from the service

Group Activities

You will contribute to the planning and delivery of online and in-person group
activities, in collaboration with the East Anglia Peer Support Integration Manager
and other regional Peer Support Coordinators. These may include:

•  Service user forums
•  Thematic workshops
•  Recently Diagnosed Workshops
•  Social activities

Monitoring and Evaluation

•  Maintain accurate electronic records
•  Use the wellbeing assessment tool
•  Support evaluation with the Integration Manager and external evaluators

Peer Mentor Volunteers

Identify, recruit, and refer potential peer mentors

•
•  Volunteers will have access to P100 HIV Peer Support training
•  Roles may include mentoring, befriending, and community access support

Collaboration and Teamwork

•  Build relationships with HIV clinics in South and Mid Essex
•  Work with Peer Support Coordinators across East Anglia
•  Collaborate with local support organisations
•  Attend MDT meetings, supervision, and training

Person Specification

Key:
E = Essential
D = Desirable

Experience

Requirement
Has adjusted well to
living with HIV and is
open about HIV status
(Positive for at least 2
years; if positive for
over 10 years, up to
date with issues
experienced by those
more recently
diagnosed)
Experience of providing
peer support
Experience of
successfully supporting
others to navigate

E/D
E

Assessed By
Application, Interview

E

E

Application, Interview

Application, Interview

E

health, social care, and
voluntary sector
services
Experience of enabling
individuals to overcome
barriers to health,
wellbeing, and
independence
Experience of
supporting people with
complex needs (e.g.,
mental health,
substance misuse)
Experience of working
with volunteers
Knowledge and Understanding

D

E

Application, Interview

Application, Interview

Application, Interview

E/D
E

Assessed By
Application, Interview

D

E

E

E

Application, Interview

Application, Interview

Application, Interview

Interview

Requirement
Excellent
understanding of the
issues (social,
economic,
psychological, physical)
faced by people living
with HIV, and how these
can be managed or
overcome
Awareness of the
benefits, housing, and
immigration system
Good knowledge of
statutory and voluntary
sector services relevant
to people living with
HIV and how to access
them
Understanding of
health inequalities and
their impact on people
and communities
affected by HIV
Understanding of
different cultural
approaches to health
and wellbeing and
ability to work cross-
culturally

Skills and Abilities

Requirement
Ability to manage,
support, and motivate
volunteers
Strong oral and written
communication skills
Excellent listening skills
and empathy
Commitment to
empowering clients and
supporting them to
manage their own lives
Clear understanding of
professional boundaries
Strong commitment to
confidentiality and
ability to maintain it
Ability to work
collaboratively on
individual cases and
contribute to a team
Ability to reflect on
performance and use
supervision for
development
Strong IT skills and
ability to maintain
accurate records
Effective time
management and
ability to prioritise
workload
Awareness of own limits
and ability to seek
support when needed
Ability to speak a
community language
Attitudes and Approach

E/D
D

Assessed By
Application, Interview

E

E

E

E

E

E

E

E

E

E

D

Application, Interview

Application, Interview

Application, Interview

Application, Interview

Application, Interview

Interview

Interview

Application

Interview

Interview

Application

Requirement
Empathy with the
mission and values of
the charity, and
commitment to the

E/D
E

Assessed By
Application, Interview

rights of people living
with HIV
Willingness to learn and
develop professionally
A solution-focused and
strengths-based
approach
Other Information

E

E

Interview

Application, Interview

•  The postholder must be based in the region. We will cover local travel

expenses across East Anglia for attendance at meetings and activities, as
required and in line with our policies. (subject to pre-approval)

•  Post is open to any candidate based in London or any other cities around

Norfolk that is close to travelling to the clinic. We will cover travel expenses
between other cities and clinics if successful candidate is not based in Norfolk.

•  You must be committed to undertaking all required training (including
safeguarding, peer support, and mental health first aid and clinic’s own
training)

•  The role involves some evening or weekend work. Time off in lieu (TOIL) is

offered.

•  The post is subject to an Enhanced DBS check.

•  This role is only open to people living with HIV in line with the genuine

occupational requirement of peer-led support.

Terms and Conditions:

The post will be offered for an initial 3-months probationary period. Training in
peer mentoring and access to Safeguarding Training and Mental Health First
Training will be provided to the successful candidate, and continuation in the role
is dependent on successfully completing and achieving peer mentoring core
training.

Normal working hours 9:30 am – 5:00pm, including half–hour lunch each day;
however, evening and weekend working will be required. Time off is given in lieu
and there are no overtime payments linked to this post.

The purpose of this document is to describe the key accountabilities that the
person holding this position needs to achieve. It is in no way an exhaustive list of
responsibilities of the role: duties and requirements of this role may change as
required by Positively UK and the Chief Executive.