We’re seeking a proactive and compassionate Peer Mentor Co-ordinator / Family Support Practitioner to support the delivery of our prison visits service in the East Riding of Yorkshire.

Please note: this role is based at a rural site. Due to extremely limited public transport, applicants must be able to travel to the site independently and attend in person every day.

You’ll play a key role in creating a safe, welcoming, and well-managed environment for families and visitors, working closely with staff and peer mentors.

What you’ll be doing

• Supporting and guiding visitors throughout the visits process
• Working alongside staff and peer mentors to maintain a calm, respectful environment
• Providing professional, family-focused support and customer service
• Overseeing the café and refreshment area, including stock and hygiene standards
• Ensuring the visits hall and surrounding areas remain clean, safe, and presentable
• Assisting with daily setup and close-down of the visits area
• Adhering to all security, safeguarding, and confidentiality procedures

What we’re looking for

• Strong communication and interpersonal skills
• Experience supporting families or working in a people-facing role (desirable)
• A calm, professional approach in busy or sensitive environments
• Reliable, flexible, and comfortable working on-site every day
• Ability to maintain professional boundaries and confidentiality
• Willingness to follow food hygiene and safety procedures

In this role, you’ll help ensure visits run smoothly and with dignity, offering vital support to families while contributing to a safe and respectful prison environment.

Please see attached Job Description for full details